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Product Manager - Onboarding and Filing DIY Tax Products

Company: H&R Block
Location: New York
Posted on: March 28, 2020

Job Description:

What you''ll do...H&R Block, the world''s leader in tax preparation services, is looking for aProduct Manager Onboarding and Filingto join the DIY Tax Products & Services team.Are you ready to lead transformation and innovation at a well-respected company that is poised to redefine the way financial services are viewed? H&R Block is in the midst of positive cultural and technological change, and this role is pivotal in accelerating and guiding the change. The selected candidate must have a passion for delivering exceptional experiences for clients, prospects, and associates that align with H&R Block''s brand promise of providing expertise and care.This product manager will be focused on evolving the experience for our core digital tax product by deeply understanding our users to better serve their needs and guide expansion of our product line. You will be part of a team that believes in working fast, being accountable, and learning from mistakes.Live and breathe the voice of the customer, understanding what makes our users unique, and drive a plan for how we can make their lives better through our product suite.Understand and evaluate how customers make product selections, ensuring we get our users to the right product the first time.Ensure customers have success with filing and paying for their tax returns.Drive improvements in the amendment and extension flows.Partner with internal teams to evolve the personalization of the user''s account and profile experience.Create and maintain a vision and executable roadmap for DIY''s core product growth strategy by deeply understanding the needs of our customers.Recommend expansion of product line by evaluating customers'' jobs to be done.Evaluate partnerships with external vendors to deliver customer value.Work closely with leadership team to meet or exceed goals focused on client and revenue growth and conversion improvements.Partner with internal tax teams to ensure product is complaint and accurate.Must be able a strong communicator and customer advocate.With occasional to minimal leadership guidance, know and demonstrate proficiency in the following areas.Customer Empathy:Identify customer pain pointsPut the customer firstActively and clearly communicate customers'' problems and how our products can solve themAdvocate for your customers among your immediate teamsCreate customer delight and deliver signature moments Technical:Understand how our applications are built and the company''s tech stackDeliver new technology ideas and help the team understand emerging trends Strategic Thinking:Fully understand the vision for a feature, product, or product line and be able to execute on that visionFully understand and complete competitive analysisHave a greater sense for what is possibleBe proactive about emerging trends, market focus and how it applies to our businessBe able to persuade and negotiate your feature and/or position to others. Bring people on board. Know when to say no.Awareness of the management of external partners/SOW/RFP process Leadership:Establish learning goals around leadershipBe able to clearly articulate business objectives and how annual goals with objectives tie to your own personal objectives, pushing to raise the performance barCelebrate successes and failures, treating them as learning opportunitiesSupport organizational growth by identifying and recommending internal or external talentTake feedback and continuously improveBuild trust and relationships with your team and partnersRecognize your strengths and weaknesses and practice self-awarenessExemplify Block Behaviors to create successful outcomesIndirect people leadership and influence (matrixed peers and associates)Demonstrate positive influence with peers and supervisorsData: Have knowledge of types of data available inside and outside of the organizationUtilize multiple data sources and tools to gather insightUse data to tell a story, share insights and guide decision making within teamUnderstand history, trends, and key performance metrics for your productEstablish objectives and key metrics to measure resultsKnow when to leverage data teams to best get the desired resultsDevelop acumen for writing tracking and reporting requirementsUse data to prioritize based on client needs and business goals Tactical thinking:Understand downstream impacts of features and communicate across matrixed teamsEngage with internal partners to see requirements achieved and influence scope of workIdentify impacted processes and people required to see a feature from idea to implementationCreate clear user stories and acceptance criteria that map to the roadmap for the current seasonDemonstrate passion and the ability to consistently identify product features that contribute high business value, ensuring they''re prioritized on the backlog, including integration of testing and MVP tactics Design thinking:Engage and iterate with the design and content team to realize your visionOwn how a feature fits into the overall picture and identify dependenciesActively seek out moments where you can create delightActively participating in design sessions/sprints within your teamCommunication:Write and present the business story within the immediate team: identify a problem, highlight possible solutions, identify risks and their mitigations, present a solution and ask for resources in a concise and coherent way via deck and talk trackKnow when to use various communication channels, including emails, face-to-face conversations and formal presentationsRead the room and know your audience so you can adapt your style based on how the information will be best received by that group of peoplePresent complex information in an understandable way PurposeBe a part of H&R Block''s purpose to provide help and inspire confidence in our clients and communities everywhere.About H&R Block...H&R Block''s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We''ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we''ve grown to have approximately 12,000 offices throughout the United States and around the world.We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it''s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it''s all those things, and much more.What you''ll bring to the team...Bachelor''s degree in related field or the equivalent through a combination of education and work experience. MBA or Master''s Degree preferred.At least 5 years of product management experienceUnderstanding of formal product management methodologiesFamiliarity with structured technology delivery/software development lifecycles.Demonstrated decision-making, analytical and problem-solving abilitiesTrack record of establishing priorities and meeting deadlinesDemonstrated experience, knowledge, and ability to champion agile development methodologyProficiency with Microsoft Office software and product planning toolsExperience with user-centered design and researchAbility to adapt rapidly in a fast-moving environment with shifting priorities and the ability to react quickly, dynamically, and intelligentlyMust be self-motivated, committed, and accountable#hrbjobby Jobble

Keywords: H&R Block, New York , Product Manager - Onboarding and Filing DIY Tax Products, Accounting, Auditing , New York, New York

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