Senior Director, Warranty Strategy & Operations

Company: Peloton Interactive, Inc.
Location: New York
Posted on: April 11, 2021

Job Description:

Senior Director, Warranty Strategy & Operations The Senior Director, Warranty Strategy and Operations will be responsible for growing and improving Peloton's warranty product across all business lines and geographies. In this role, you are responsible for ensuring Members receive a seamless, on-brand experience with their Peloton warranty. The role is highly cross-functional and will partner with various stakeholders (Finance, Strategy, Legal, Revenue, Product Marketing, Support, etc.) to design and manage our warranty business. The ideal candidate has deep experience in the consumer warranty space (ideally consumer tech), high business acumen, is a strategic and analytical thinker, has excellent communication skills, and is skilled with negotiation. The Senior Director, Warranty Strategy and Operations reports to the VP, Membership, under the broader Membership team, focused on driving Membership engagement, retention, and satisfaction. RESPONSIBILITIES

• Full P&L responsibility for all warranty and service products offered across all geographies
• Understand drivers of Peloton's Warranty business, identify strategic opportunities, and build a business roadmap delivers the most value for Peloton and our Members
• Build effective cross-functional partnerships with internal and external partners to execute Warranty roadmap
• Develop a Member-first branded Warranty program in partnership with Brand Marketing and Creative team
• Design & optimize Warranty attachment across all channels in partnership with Revenue and Product Marketing teams
• Ensure Warranty programs and policies are seamlessly executed globally in partnership with Member Support and Supply Chain and improve program efficiency
• Define and deliver operational reporting that provide strategic insights and holds cross-functional leads accountable for delivering results
• Negotiate underwriter agreements, policy and claims submissions, and revenue share agreements
• Lead executive review on performance, customer satisfaction, and profitability for senior leadership QUALIFICATIONS
  • Minimum 8-10 years experience in relevant roles, MBA or relevant education preferred
  • Prior experience with warranty consumer products and underwriters required
  • Strong leadership skills and ability to work independently
  • Program management experience with the ability to collaborate across multiple disciplines--
  • Superior verbal and written communication skills; ability to present comfortably to leadership
  • Experience managing P&L ($20M+) and negotiating complex agreements
  • Strategic thinker with a bias toward action
  • Has a passion for delivering exceptional Member experiences ABOUT PELOTON Peloton is the largest interactive fitness platform in the world with a loyal community of more than 3 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, Peloton Bike+, Peloton Tread+, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Apple TV, Fire TV, Roku TVs, and Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com . "Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. 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Keywords: Peloton Interactive, Inc., New York , Senior Director, Warranty Strategy & Operations, Accounting, Auditing , New York, New York