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Operations Manager

Location: Brooklyn
Posted on: May 16, 2022

Job Description:

OPERATIONS MANAGERAPPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.This role is responsible for managing the people and operations of the Inventory, Machining and Metal Preparation teams to produce and promote quality work within production timelines.RESPONSIBILITIES INCLUDE:

  • Oversee the on-time and quality completion of all Inventory, Machining and Metal Preparation functions within production timelines.
  • Manage a team that supports the department needs, ensuring they receive adequate training, real-time constructive feedback, a clear workload, priorities, and deadlines.
  • Create team members' schedule to ensure adequate staff and leadership coverage.
  • Assign daily work based on calendar needs and staffing. Advocate and plan for overtime hours to meet committed deadlines, as needed.
  • Deep understanding of production operations, dependencies, and impacts on people and processes. Work with team to ensure the necessary reporting visibility, resources, and processes to reach and exceed targets.
  • Schedule incoming production and internal orders, manage and communicate work order release schedule, ensure team and space are prepared and manage work orders with real-time system update. Respond and communicate accordingly to demand and business-driven priorities.
  • Create and monitor reports in Salesforce to understand and act on key department and individual performance metrics. Provide weekly performance reporting to the Director of Production.
  • Communicate and collaborate with subcontractors, plan / generate / confirm / track purchase orders, resolve any material availability issues, provide timely and complete quality feedback and corrective redlined technical drawings, as needed.
  • Maintain an expert-level aesthetic and functional understanding of all active collections, components, suppliers, and quality parameters; ensure successful and on-time new product rollout and on-going production. Train and manage team to the same level.
  • Keep accurate work order, inventory, and budget reports. Maintain minimum stock levels while factoring for planned growth, trends, and company initiatives. Timely submission and closure of all orders and expenses. Reconcile and conduct root cause analysis on discrepancies and damage.
  • Ensure departments are sufficiently stocked. Oversee physical inventory audits and cycle counts: schedule, process, and tools to ensure efficiency and accuracy.
  • Advance operations related time and costs reductions through effective people and resource management, operational efficiencies, supplier management and cost negotiations. Manage data integrity.
  • Recommend improvements in systems, equipment, and lean processes supporting accuracy, agility, responsiveness, business continuity and resilience. Coordinate, manage and evaluate the implementation of new processes in area of responsibility. Maintain and/or establish relevant SOPs.
  • Lead by example, create a work environment that promotes a high level of engagement and accountability, skill-building, efficiency, and communication, driving excellence in productivity and quality.
  • Coach staff to achieve goals by clearly communicating the metrics by which success is measured in each area of the business, with additional focus on Assistant Manager development. Ensure training goals and objectives are met for newly hired associates.
  • Enroll team members in new processes and initiatives to collect feedback and gain buy-in.
  • Champion and help rollout change initiatives and continuous improvement efforts.
  • Promote and support Company policies and ensure compliance with Company and government safety regulations, provide feedback and training to team members when necessary.
  • Reprioritize work when needed to help support the needs of the team or the business, escalate bandwidth challenges in advance of missing calendar deadlines.
  • Participate in a weekly 1:1 and Manager meeting.
  • Accountable for a high standard of cleanliness that results in a pristine work environment - responsible for overseeing both individual workstations and common areas in the department.
  • Perform operational daily tasks including opening and closing duties, toggling competed work in Salesforce, providing final QC sign-off for team members.
  • Be a conduit of conversation, feedback and advocacy between team members and VP of Manufacturing and escalate any issues that require additional support.
  • Creatively problem solve for issues that impact your department, communicating your proposed solutions to the Director of Production and collaborating to a final result.
  • Provide on-site leadership for 40-50 hours per week, including evening and weekend flexibility to oversee team member overtime, participate in installations or help with special projects.
  • Support company initiatives and projects on an as-needed basis.
  • Write and deliver thoughtful and accurate annual performance reviews, advocate for team member advancement and compensation.
  • Assure proper maintenance of systems and equipment in area of responsibility. Coordinate longer-term planning for major maintenance projectsSKILLS
    • Clear and concise verbal and written communication skills.
    • Proactive communication and commitment to seeing things through to resolution.
    • Demonstrate an excellent level of flexibility toward an evolving landscape; remain open to process and people changes and feedback of what's working well and what isn't.
    • Learn and maintain a deep level of product knowledge with the ability to communicate and demonstrate procedures to team members clearly and effectively.
    • Proven complex problem-solving and analytical skills. Highly proficient with Excel and Salesforce. Ability to create and use reports and dashboards.
    • Detail-oriented and organized.
    • Commitment to independent learning and expanding professional and technical knowledge.
    • Demonstrated commitment to working cross-functionally and openness to giving and receiving feedback from peers, team members, managers, and senior leadership.
    • Self-motivated with excellent time management, responsible, proactively communicates, and thrives in a culture of excellence.
    • Ability to work well under pressure or amid competing priorities.
    • Ability to motivate and inspire a team and drive results.
    • Ability to give team members thoughtful and helpful feedback and coach to results.
    • Solutions-based thinker with a consistently positive attitude, displayed both as an individual and within a collaborative team.
    • Deep understanding of department operations, dependencies, and impacts on people and processes, both internal and external.
    • Able to foster open communication, accept delegation, manage up, effectively respond to feedback and proactive in seeking support and help when needed.
    • Desire to be a part of a small team, flexible, with the ability to pivot to accomplish company goals.
    • Trustworthy with sensitive, confidential, and proprietary information.EXPERIENCE AND QUALIFICATIONS
      • 5+ years as a manager or in a leadership role for a comparative business that deals with high quality product and customer service.
      • Firm grasp of manufacturing, inventory, business, and management principles.
      • Enterprise Resource Planning (ERP), Material Resource Planning (MRP), and/or Inventory Control systems.
      • Experience in a high-paced environment that values consistency, efficiency, and excellence.
      • Experience servicing high-end clientele.
      • Proven experience managing competing priorities and urgent requests.
      • Demonstrated ability to communicate clearly and effectively; ability to delegate and drive for results.
      • Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.PREFERRED QUALIFICATIONS
        • Bachelor's degree: Engineering/Manufacturing, Mathematics, Finance (Business Planning, Dynamic Forecasting) concentration.
        • Category specific industry experience.
        • Salesforce experience.
        • Project management experience.
        • Professional qualification / certification from related professional body (ISM-CPM / CPSM, APICS).WORK SCHEDULE
          • Full-time studio hours: Monday-Friday 8:00AM-4:00PM.
          • Longer hours and weekend availability as needed.PERFORMANCE REVIEW AND CHECK-INS SCHEDULE
            • Weekly 1:1s.
            • Annual performance review.This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based at APPARATUS PRODUCTION in Red Hook. Must be legally authorized to work in the U.S.

Keywords: APPARATUS, New York , Operations Manager, Accounting, Auditing , Brooklyn, New York

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