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General Manager

Company: City Winery Grand Central
Location: New York
Posted on: August 7, 2022

Job Description:

The General Manager is responsible for overall management and oversight of daily restaurant operations (Cornelius, City Winery, & Grab-n-Go Operations) and continued profitability of their designated location, including managing city and community relations. This individual must exhibit unparalleled levels of hospitality, successfully identify, build, and lead strong teams, maintain City Winery s brand and identity, and strive to exceed standards of excellence in all areas of the business. This role is responsible for activating and executing brand initiatives through the teams, cultivating, and instilling a positive company culture, and fostering successful interdepartmental collaboration to ultimately drive profitability for the business for City Winery, Cornelius, and Grab-n-Go Operations.

Minimum Qualifications

Minimum 10 years experience in multi-faceted, high-volume fine dining and casual restaurant setting, and/or equivalent relevant experience

Proven leadership skills and commitment to excellence

Proven financial and business acumen; analytical skills, and ability to meet and exceed budgets including labor, food, applicable direct operating costs

Unparalleled passion for hospitality, food, wine, and music

Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment

Ability to respectfully mentor, train, develop, and hold teams accountable to expectations

Superior knowledge of P&L and able to drive revenue

Must be detail oriented, strong execution skills

Functional working knowledge of health department and all other related regulations

Exceptional communication and interpersonal skills both written and verbal

Strong culinary and wine knowledge

Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics, and analyze data

Must have proficient computer and technological skills

Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting, and carrying loads of up to 50 pounds, per business need

Able and willing to work flexible scheduling including days, nights, weekends, and holidays

Able to travel and attend business-related meetings and trips


General Operations

Oversee and manage all aspects of multi-unit operations, including City Winery, Cornelius, and Grab-n-Go, and all associated internal departments. Ensure successful execution of all service facets within the location, CW, Cornelius, Grab-n-Go. Oversee ownership of all operating spaces within the location

Execute company initiatives from fruition through execution

Teach and adhere to City Winery principles and commitment to quality food, wine, and service

Lead by example and enforce Company policies, procedures, guidelines, and practices consistently

Ensure controls are in place to prevent waste and theft

Establish goals, anticipate, and resolve problems in all aspects of the business

Ensure high standards of sanitation, cleanliness, safety, and compliance are maintained at all times

Attend and participate in all scheduled meetings and trainings

Ensure adherence to food safety and sanitation regulations, compliance regulations, inspections, etc.

Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.

Drive brand development within local community

Conduct routine audits and inspections of location

Oversee or directly handle customer related issues through email, phone and in person in a timely manner

Maintain current insurance policies, permits, etc.

Manage content on End of Day (EOD) report to ensure key performance indicators are captured and reported as per given guidelines

Collaborate with Business Managers on visual spot checks of petty cash ledger, POS credit card processing, voids and comps, report, and the nightly product mix

Review and sign off on monthly cost reports, inventory-beer, liquor, wine, glassware, and food plus the COGs for any/all entertainment scheduled within location.

Oversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed; create plan for investments related to updates and repairs

Routine review of staffing pars to ensure alignment with upcoming events, reservations, and ticket counts

Lead departments on menu pricing to ensure they meet company guidelines and or are priced appropriately for the market, in partnership with COO, Regional Chef, & Regional Director.

Lead communications related to new concepts, promotions, product launches as they develop with location directors down through line level staff

Coordinate proper staff training of all new products prior to a release to the public.

Work alongside Executive Chef to maintain the most efficient operation of our kitchen and execution of our menus in a timely, presentable, and profitable manor

Operate in full compliance in all areas including health, safety and sanitation, fire, and ensure routine maintenance of equipment and property

Assist Programmers with communication between Artist Management and the house, when applicable.

Approve artist financials & wine settlements, when applicable.

Support and oversee event operations to approve floor plans and layouts, ensure complete event information is entered into systems

Provide feedback to programming on potential entertainment and fee structures before going to contract

Provide guidance on promotional materials, internal marketing collateral as well as budgetary approval for all marketing, in partnership with Local Marketing Director

Collaborate with Business Managers on visual spot checks of petty cash ledger, POS credit card processing, the voids and comps report and the nightly product mix

Review and sign off on monthly cost reports, inventory-beer, liquor, wine, glassware, and food plus the COGs for any/all entertainment scheduled within location before submitting to accounting.

Perform, implement, and execute projects/tasks/ initiatives as per business need and/or assigned by Senior Leadership


Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce

Direct and oversee proper and continued training of staff in all activations, including but not limited to, Cornelius/Fine Dining, City Winery/Casual Dining, Grab-n-Go.

Interview, select, train, supervise, counsel, and monitor performance of staff

Conduct disciplinary action as needed, including termination, when necessary, in partnership with HR and in accordance with Company policies and guidelines

Conduct semi-annual performance evaluations with staff

Train, develop, and motivate management team members. Monitor management teams to ensure they are developing direct reports

Conduct staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings, and 1:1 s with team.

Ensure safe working environment in all areas

Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels

Approve of all new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed

Handle personnel issues in partnership with HR, RDO, and COO when needed

Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner

Financial Management

Maintain, monitor, and strive to exceed P&L goals for general operations, food cost, labor cost, payroll, and all other business-related expenditures in conjunction with business forecasts and budgets

Provide budgeting guidelines to all internal departments and monitor financial performance

Ensure purchases meets budgetary goals by establishing purchasing specifications, product storage and usage requirements, and waste control procedures

Ensure invoices are handled and disseminated properly through necessary channels

Review all product/item costs, analyze trends and movement, and make changes accordingly

Supervise, train, monitor management staff to ensure understanding of budget control


Monitor department scheduling and adjust as necessary to ensure operational success

Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, TAFs, injury reports, and other necessary admin tasks.

Oversee and approve accurate payroll administration, Tip Sheet Completion, and Processing.

Ensure communication to personnel regarding benefits timelines and proper administration, in partnership with HR

Ensure accurate reporting and entries into all systems/ software that is utilized.

This is a full time benefits-eligible position. We offer health insurance with Company contribution towards premium, generous paid time off policy, commuter benefits, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits, parking, & more depending on position & other Company eligibility requirements.


Keywords: City Winery Grand Central, New York , General Manager, Accounting, Auditing , New York, New York

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