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Senior Director, Billing Services Operating Model

Company: Bank of New York Mellon
Location: New York
Posted on: September 19, 2023

Job Description:


Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Senior Director, Billing Services Product Mgmt. to join our RBS Product Management Team. This role is located in NYC - Hybrid work model ( 3 days in office/wk)

In this role, you'll make an impact in the following ways:

  • Create the future state operating model design with a high impact, efficient and globally consistent processes across all billing services.
  • Facilitate business transformation by spearheading high impact operational initiatives.
  • Influence location strategy for proper workforce management
  • Coordinate and collaborate with Client Service, Relationship Management, Sales, and Product to agree end-to-end process ownership.
  • Eliminate all manual and bespoke exception- based processes to facilitate billing.
  • Replace all UDT's supporting the business with strategic end state technologies.
  • Remediate any risk / audit findings pertaining to the operating model.
  • Implement processes across the platform designed to improve the client experience, increase efficiency, and reduce expenses.
  • Direct multiple units within the Billing Platform Operating Model effort, including direct and indirect resource pools.
  • Oversee, direct, and control the units delivering Transformation for the Service Delivery area within the Billing Platform
  • Build an organizational design, which is globally consistent, and highly attentive to Risk and Control Disciplines
  • Collaborate with the Sales, Relationship Management, Service Delivery, and Client Service groups to design an end-to-end process in support of Billing which maintains compliance with Standards of Delivery and enables Scalability.
  • Work with Engineering/others to build tools of efficiency looking to eradicate Manual Processes and minimize User Developed Tools.
  • Lead recruitment efforts and manage and develop teams to maximize their collective contributions. Motivate lower-level managers to maximize their contributions and encourage professional growth.
  • Contribute to the setting and achievement of objectives for unit(s); has financial and human resources responsibility for assigned teams and possibly the entire unit area.
    To be successful in this role, we're seeking the following:
    • Bachelors' degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
    • 15+ years of total work experience is preferred with at least 5-7 years in management. Financial Operations and Organizational Development Experience preferred.
    • Extensive and Specific Experience in Organizational Operating Models, strong familiarity with Agile and Waterfall SDLC, and Corporate Functions: Engineering, Compliance, Audit, Sales, and other FO services
    • Experience in Senior Audience Metric Reporting and Visualization Tools: Tableau, Qlik, other.
    • Extensive experience with Senior Management Presentations and Communications.
      At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
      • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
      • Bloomberg's Gender Equality Index (GEI)
      • Human Rights Campaign Foundation, 100% score Corporate Equality Index
      • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
      • 100 Best Workplaces for Innovators, Fast Company
      • CDP's Climate Change 'A List'
        Our Benefits:

        BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

        BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

        BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $136,500 and per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
        This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

        Employer Description:

        For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

        EEO Statement:

        BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Keywords: Bank of New York Mellon, New York , Senior Director, Billing Services Operating Model, Accounting, Auditing , New York, New York

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