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Financial Assistance Associate

Company: HSS
Location: New York
Posted on: June 9, 2024

Job Description:


How you move is why we're here. - Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report . As a recipient of theMagnetAward for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Patient Financial Experience Associate

Financial Assistance/ Insurance Advisory


Responsibilities (including but not limited to)

Financial Assistance

Evaluate prospective and current patients of HSS in regards to their eligibility for Financial Assistance in compliance with state, federal, and institutional policies governing Financial Assistance and Charity Care

Advise applicants on Financial Assistance/ Charity Care application process, hospital policies and procedures

Assist patients with resolving problems including serving as their liaison to other Hospital offices

Assesses uninsured patients and related resources to maximize reimbursement to the hospital

Case reassessment based on patient appeals/revised data to determine any impact on patients eligibility

Track and maintain patient records

Insurance Advisory

Field phone calls from current and prospective patients regarding insurance questions, out-of-pockets costs and other related issues

Verify benefits via insurance companies' on-line verification tools and phone

Respond to emails as necessary

Keep up-to-date on industry benefit plan changes and regulatory changes

Provide cost estimates for out-of-network patients

Assist manager with benefits investigation for calls originating in administration


Education- Bachelor's Degree Preferred

Required Knowledge, Skills & Abilities- Excellent communication and interpersonal skills. Ability to interpret and apply laws, policies and procedures. Familiarity with automated financial aid systems and Microsoft Office programs specifically Microsoft Excel, Word, and PowerPoint.


At least 5 years in healthcare or Bachelor's Degree required

Customer service experience required; health plan or health care facility preferred

Experience with and understanding of health plan benefits

Ability to effectively communicate both verbally and in writing

Detail oriented with a keen ability to multi-task

Knowledge of hospital operations and patient accounting

Detail oriented with a keen ability to multi-task

Bilingual- Spanish/English Required

Multilingual is a plus

Other Requirements


Pay Range - Minimum

USD $29.00/Yr.

Pay Range - Maximum

USD $33.51/Yr.

Posted Date2 weeks ago(5/22/2024 2:08 PM)

Job ID2024-19573

LocationUS-NY-New York

CategoryAdministrative/Clerical Support - All Openings

Emp StatusRegular Full-Time

Hours per Week35


Keywords: HSS, New York , Financial Assistance Associate, Accounting, Auditing , New York, New York

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