Merrill Market Client Relationship Manager
Company: Disability Solutions
Location: New York
Posted on: September 28, 2024
Job Description:
Job Description:This job is responsible for leading the overall
service delivery model to include the bank's digital offerings and
wealth management banking strategy in the market while working with
the Home Office to ensure superior client service. Key
responsibilities include partnering with the market leadership
team, Market Executives, Resident Directors, Financial Advisors,
Wealth Management Client Associates, and Wealth Management
Associates to facilitate daily business needs. Job expectations
include driving responsible growth while minimizing regulatory,
financial, operational, and reputational risks.The Market Client
Relationship Manager (MCRM) is a direct report to the Division
Client Relationship Executive (DCRE) with dual reporting to the
Merrill Wealth Management Market Executive (ME). The MCRM functions
as a member of the market leadership team and manages the Wealth
Management Client Associates, Operations support staff, and the
branch's Operations Department. The MCRM is responsible for
delivering firm strategy through the execution of the Market
Strategy Plans. MCRMs partner closely with advisor teams to deliver
a branded client service model focusing on digital solutions and
enterprise capabilities. Additionally, the MCRM serves as the Lead
and Referral Coordinator for the market and manages the market
expenses. The MCRM partners closely with the Senior Client
Relationship Manager (SCRM) to support the ongoing development of
the Elite Growth Practice roles, Wealth Management Client
Associates, and the Operations staff. Responsibilities:
- Leads the service delivery model and wealth management banking
strategy of respective markets to drive business growth
- Hires, develops, and leads a team of cross-functional
professionals to support Financial Advisor teams and deliver
outstanding client service
- Supervises financial transactions and operations to drive risk
management best practices and ensure compliance with policies and
procedures, while preparing to effectively manage any type of
branch audit
- Oversees the client service experience and reviews the approval
of new client accounts
- Leads Wealth Management Client Associates and the branch
Operations Department to meet and exceed the bank's client service
expectations and operational excellence goalsManagerial
Responsibilities:This position may also have responsibilities for
managing associates. At Bank of America, all managers at this level
demonstrate the following responsibilities, in addition to those
specific to the role, listed above.
- Diversity & Inclusion Champion: Models an inclusive environment
for employees and clients, aligned to company D&I goals.
- Manager of Process & Data: Demonstrates deep process knowledge,
operational excellence and innovation through a focus on
simplicity, data based decision making and continuous
improvement.
- Enterprise Advocate & Communicator: Communicates enterprise
decisions, purpose, and results, and connects to team strategy,
priorities and contributions.
- Risk Manager: Ensures proper risk discipline, controls and
culture are in place to identify, escalate and debate issues.
- People Manager & Coach: Provides inspection, coaching and
feedback to motivate, differentiate and improve performance.
- Financial Steward: Actively manages expenses and budgets in
alignment with objectives, making sound financial decisions.
- Enterprise Talent Leader: Assesses talent and builds bench
strength for roles across the organization.
- Driver of Business Outcomes: Delivers results by effectively
prioritizing, inspecting and appropriately delegating team
work.Specific responsibilities include, but are not limited to:
- Ensuring client service expectations are met and exceeded while
balancing the risk and exposure for Merrill
- Managing the branch's Wealth Management Client Associates and
Service Support Staff
- Representing the office and Merrill with clients, prospects,
Financial Advisor recruits, vendors, regulators, and outside legal
counsel
- Requires diversification and experience with Bank of America
and Merrill Products & Services, Trend Analysis, Risk Assessment,
Human Resources, and broad industry knowledge
- Coaching teams to deliver a modern, digital first service model
focusing on client satisfaction
- Proactively identifying opportunities to connect Financial
Advisors and clients to the broader enterprise
- Managing the daily operations ensuring compliance to industry
regulations, and policies and proceduresRequired Qualifications:
- Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND
Series 65), Series 9 AND Series 10 (or Series 8) or equivalent
licenses and Series 3, 31 licenses, if warranted
- Minimum of 5+ years professional experience Key Qualifications
for the role:
- Current or previous Merrill Wealth Management experience
strongly preferred
- Self-motivated and client centric
- Expert knowledge of regulatory and supervisory requirements and
corporate policies and procedures
- Investment product knowledge (i.e., 401K, Options, Annuities,
Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities,
Margin, Trust Operations, etc.)
- Prior trend analysis experience
- Strong customer service and communication skills
- Strong management skills, including the ability to effectively
plan, monitor, influence, negotiate, supervise and delegateDesired
Qualifications:
- Bachelor's degree or equivalent work experienceSkills:
- Compensation Analysis
- Performance Management
- Process Performance Management
- Referral Management
- Workforce Planning
- Due Diligence
- Internal Audit Review
- Leadership Development
- Recruiting
- Risk Management
- Client Management
- Customer Service Management
- Employee Counseling
- Succession Planning
- Trade Operations ManagementShift:1st shift (United States of
America)Hours Per Week: 40Pay Transparency detailsUS - NY - New
York - 114 W 47TH ST (NY8114)Pay and benefits informationPay
range$110,000.00 - $155,000.00 annualized salary, offers to be
determined based on experience, education and skill
set.Discretionary incentive eligibleThis role is eligible to
participate in the annual discretionary plan. Employees are
eligible for an annual discretionary award based on their overall
individual performance results and behaviors, the performance and
contributions of their line of business and/or group; and the
overall success of the Company.BenefitsThis role is currently
benefits eligible. We provide industry-leading benefits, access to
paid time off, resources and support to our employees so they can
make a genuine impact and contribute to the sustainable growth of
our business and the communities we serve.
Keywords: Disability Solutions, New York , Merrill Market Client Relationship Manager, Accounting, Auditing , New York, New York
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