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Franchised Night Auditor

Company: Marriott
Location: New York
Posted on: November 11, 2019

Job Description:

Job Number 19156090Job Category Rooms and Guest Services OperationsLocation Renaissance New York Chelsea Hotel, 112 W 25th Street, New York, New York, United States VIEW ON MAPBrand Renaissance HotelsSchedule Full-timeRelocation? NoPosition Type Non-Management/HourlyStart Your Journey With UsThank you for your interest in this position. It is a job opportunity with one of Marriott Internationals franchisees.Please Apply Online at : Information: This hotel is owned and operated by an independent franchisee, Real Hospitality Group. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.Job SummaryREPORTS TO: Front Office ManagerPurpose for thePosition: To check in and out gueststo the hotel, ensure proper room and miscellaneous postings, secure credit,answer questions, answer telephones, provide maximum levels of guest serviceand support the hotel's rooms division in anyway required to ensure completeguest satisfaction.EssentialResponsibilities:

  • Greet, register, and assign rooms to guests ofhotel.
  • Verify customers' credit, and establish how thecustomer will pay for the accommodation.
  • Keep records of room availability and guests'accounts using computerized property management systems.
  • Compute bills, collect payments, and make changefor guests.
  • Perform simple bookkeeping activities, such asbalancing cash accounts.
  • Issue room keys and escort instructions tobellmen.
  • Review accounts and charges with guests duringthe check out process.
  • Post charges, such those for rooms, food,liquor, or telephone calls, to ledgers manually, or by using computers.
  • Transmit and receive messages, using telephonesor telephone switchboards.
  • Contact housekeeping or maintenance staff whenguests report problems.
  • Make and confirm reservations.
  • Answer inquiries pertaining to hotel services,registration of guests, and shopping, dining, entertainment, and traveldirections.
  • Record guest comments or complaints, referringcustomers to managers as necessary.
  • Advise housekeeping staff when rooms have beenvacated and are ready for cleaning.
  • Answer all incoming phones in three or lessrings.
  • Complete "bucket checks" to ensure allaccounts are current and comply with standards established by the hotel'scontroller and front office manager.Job Requirement
    • To do this kind of work, you must be able to:
    • Excellent customer service skills a must.
    • Handle daily closing procedures, run reports,and follow audit procedures for the hotel.
    • Maintain brand standards.
    • Be an outgoing, welcoming personality for theHotel.
    • Use logical thinking and personal judgment toperform a variety of office tasks that require special skills and knowledge.
    • Make decisions based on your own judgment andcompany policy. - Follow instructions without close supervision.
    • Speak and write clearly and accurately.
    • Be available for work days, evenings, weekendsand holidays.
    • EnvironmentalConditions: Inside: Protection from weather conditions but not necessarilyfrom temperature changes. A job is considered "inside" if the workerspends approximately 75% or more of the time inside.
    • MathSkills: Requires mathematical development sufficient to be able to: Computediscount, interest, profit and loss, commission, markups and selling price,ratio and proportion, and percentages. Calculate surface, volumes, weights andmeasures.
    • LanguageSkills: Must have developed language skills to the point to be able to:Read newspapers, periodicals, journals, and manuals. Write business letters,summaries and reports using prescribed format and conforming to all rules ofpunctuation, grammar, diction and style. Participate in discussions anddebates. Speak extemporaneously on a variety of subjects.Relationships toData, People and Things:
      • Data:Compiling: Gathering, collating, or classifying information about data,people or things. Reporting and/or carrying out a prescribed action in relationto the information is frequently involved.
      • People:Speaking-Signaling: Talking with and/or signaling people to convey orexchange information. Includes giving assignments and or directions to helpersor assistants. Things: Operating-Controlling: Starting, stopping, controllingand adjusting the progress of machines or equipment. Operating machinesinvolves setting up and adjusting the machine or materials as the workprogresses. Controlling involves observing and turning devices to regulatereactions of materials.
      • SpecificVocational Preparation: Proficiency in Microsoft Office Professional withan emphasis on Word, PowerPoint and Excel to format and create professionaldocuments to be used and distributed on the executive level. Candidate musthave strong organizational skills and ability to prioritize duties to completewithin required deadlines. Creativity to accomplish required tasks, such asdocuments being appealing to the eye, to find and research various informationneeded to complete and compile reports.This company is an equal opportunity employer.frnch1

Keywords: Marriott, New York , Franchised Night Auditor, Accounting, Auditing , New York, New York

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