Veterinary Receptionist- We will train you for a career!

Company: North Shore Animal League America
Location: Staten Island
Posted on: January 15, 2021

Job Description:

North Shore Animal League America is the leader no-kill animal rescue and adoption organization in the world. Located on Long Island in Port Washington, NY we are a non-profit organization and since 1944, the League's mission has been saving the lives of pets through adoption, rescue and advocacy initiatives. Every year, the League reaches across the country to rescue, nurture and adopt over 20,000 pets into happy and loving homes. Over the years, the League has placed over to 1 million puppies, kittens, cats and dogs into carefully screened homes. We are seeking full time Veterinary Receptionists to provide excellent customer service to current, and potential clients of the Medical Center. The Client Services Representatives act as first contact for all potential and current clients, and a liaison between our Veterinarians and their patients. Duties and Responsibilities: Handle all incoming Medical Center phone calls and direct calls to appropriate parties. Assess emergency calls received and direct them accordingly. Check in/Check out clients. Schedule wellness, sick, and surgery appointments, as well as visiting appointments for owners visiting their hospitalized pets. Provide routine information i.e.: Clinic hours, verify vaccine information, spay/neuter information etc. Create a friendly and welcoming atmosphere for all that enter our Medical Center. Process daily paperwork, logs and records for Spay/Neuter Surgeries, including Pet Health Center. Create, and maintain medical records, cash register and credit/check machine. Process spay/neuter refunds. Receive payments for surgeries, Pet Health Center, Wellness Center, and Outpatient appointments Copy, Fax/Mail medical records upon request. Process care credit applications. Call clients to confirm appointments and remind them of missed appointments. Data entry into computer, i.e.: vaccination records, import medical records from private vets, update client information, etc. Assist with purging of records that will be sent to storage room. Scanning paper files into Impromed database. Check messages daily. Keep front office and both waiting rooms cleaned and organized; including magazine racks, pamphlets and television. Order and stock office supplies for Pet Health and Wellness Centers. i.e.: heartworm/flea and tick preventatives Clean exam rooms. Other duties as assigned. Requirements: Preferred 1+ years Customer Service experience but will train the right individuals for a new career Exceptional Customer Service skills. Excellent written and verbal communication skills. Strong organizational skills with the ability to multi-task. Working knowledge of Microsoft Office applications, Outlook, Word and Excel. The ability to work a flexible schedule including nights and weekends. Our full time employees will receive: free 100 % company covered Health Insurance for themselves and their family. This includes: Medical and Dental coverage, Hospitalization, Vision Plan, Prescription Drug Coverage, Life Insurance, 401K Retirement Savings Plan. Generous paid time off package which includes: Vacation, Sick, Personal days, 12 Holidays and even your Birthday. Plus Free Medical Services for you Pets!

Keywords: North Shore Animal League America, New York , Veterinary Receptionist- We will train you for a career!, Administration, Clerical , Staten Island, New York