Medical Receptionist - Dermatology
Company: NAVADERM
Location: New York
Posted on: February 25, 2021
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Job Description:
Practice: Spring Street DermatologyJoin a fast growing, dynamic
organization that focuses on providing dermatology professionals
business management services that allow them to offer patients an
exceptional healthcare experience.NavaDerm, a BelHealth portfolio
company, is a large dermatology medical group with over 25
providers with locations in New York and New Jersey.We are a
Physician led organization that allows for clinical independence
with high quality standards.We are looking for a compassionate,
respectful, team player that can provide our patients with the best
care at our NYC practice located in SoHo. The ideal candidate will
have excellent customer service skills and experience in patient
care in a dermatology setting.If you are looking to thrive in a
modern, fast paced, dermatology office equipped with the most
cutting-edge technology in NYC, then come work with us!MEDICAL
RECEPTIONIST The Medical Receptionist (MR) provides exemplary
customer service to all incoming patients. The person in this
position is responsible for handling front office reception and
administration duties, including welcoming and greeting patients,
answering phones, handling company inquiries, and sorting and
distributing mail. The person in this position is responsible for
registering patients all collecting all paperwork associated with
patient registration.He/she is also responsible for coordinating
with the rest of the team to provide a timely turnaround for the
patient and responding to patient questions and concerns with a
sense of urgency and kindness, both on the telephone and in
person.Essential Functions/Responsibilities* Duties may include,
but not limited to all or some of the following* Greeting and
welcoming patients.* Answering phone calls in a prompt and polite
manner.* Message intake for medical questions, prescription
refills, and test results. Transferring calls and inquiries to
providers and care coordinators accordingly.* Direct all patient
financial inquiries to appropriate staff in the billing department.
* Follow office rules and regulations when it comes to visiting
pharmaceutical representatives.* Registering new patients and
updating existing patient demographics by collecting detailed
patient information, including personal and financial.*
Entering/updating patient information in the system in a timely and
accurate manner.* Processing medical insurance information,
verifying patient eligibility and addressing any patient questions
about insurance (liaise with Billing department as appropriate).*
Collecting payment information and saving for future balances.*
Assisting patients with completion of paperwork when necessary.*
Scheduling appointments as needed in accordance with provider
schedule.* Scanning, updating and filing medical records.*
Providing outstanding customer service to every patient.* Informing
practice manager or assistant practice manager of waiting room wait
times, patient flow, and communicating with patients accordingly.*
Maintaining a professional and courteous demeanor at all times.*
Assisting other practice team members as needed.* Attending all
in-house training and continued education opportunities.*
Performing additional duties as
assigned.Qualifications/Experience/Education* A High School Degree
or GED.* Positive, welcoming, and can-do attitude with patients and
other practice team members.* Experience working in any
high-volume/high-intensity customer service industry * Prefer one
year of medical office experience, preferably dermatology. *
Excellent verbal, written, and interpersonal communication skills.*
Detail-oriented and a team player.* Computer Proficiency and
superior keyboarding skills (approximately 55 wpm).*
Flexible/adaptable nature to work in a fast paced and continuously
evolving environment.* Passion for helping others in a healthcare
environment.* Ability to effectively interact with providers,
patients and other staff members.Additional InformationThis
position will require long shifts, weekend (will depend on schedule
necessary at facility), closing, and opening shifts. Must work
on-site.Physical RequirementsAbility to sit and stand for periods
of time. Heavy computer use required. This role may require from
time to time lifting heavy objects on a regular basis, doing
repetitive tasks with few breaks, and requiring light
cleaning.Qualified applicants will be considered without regard to
race, color, age, disability, sex (including pregnancy), childbirth
or related medical conditions including but not limited to
lactation, sexual orientation, gender identity or expression,
veteran or military status, religion, national origin, ancestry,
marital or familial status, genetic information, status with regard
to public assistance, citizenship status or any other
characteristic protected by applicable equal employment opportunity
laws.Powered by JazzHRhYkOCtYFGM
Keywords: NAVADERM, New York , Medical Receptionist - Dermatology, Administration, Clerical , New York, New York
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