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Company: Wachtell, Lipton, Rosen & Katz
Location: New York
Posted on: November 22, 2021

Job Description:

Summary: Provide Reception coverage, with superior customer service to all clients, visitors and employees. Essential Duties and Responsibilities:

  • Execute proactive approach to extending superior customer service at all times to both internal and external clients.
  • Operate switchboards and telephones; screen and direct calls to appropriate parties.
  • Take accurate telephone messages and deliver messages promptly via email or voicemail, as directed by attorney instructions.
  • Schedule conference room reservations, and changes as necessary, including disseminating special requests to Catering, Information Technology, Audio Visual, and Office Services staff, to ensure all requests are handled accurately and in a timely manner.
  • Maintain knowledge of firm-wide meetings and events in order to properly direct attendees in a timely manner to meeting location.
  • Assist staff and clients with all requests, including car and travel reservations, etc.
  • Meet and Greet visitors entering the Firm and direct them to scheduled conference room or other location.
  • Handle conference call requests accurately and in a timely manner.
  • Perform conference room checks to ensure reservation requests are met prior to scheduled meetings.
  • Maintain knowledge of staff and attorney whereabouts in and out of the Firm.
  • Maintain a polished appearance of the Reception area at all times.
  • Maintain up-to-date desk instructions and departmental materials at all times.
  • Must be flexible in adjusting schedule to accommodate the needs of the Department and the Firm.
  • Must be available and willing to cover on different shifts and, on rare occasions, work overnight, as needed, as well as weekends and holidays and be part of a weekend rotation schedule to back up other Receptionists. Knowledge, Skills, and Abilities Required:
    • Knowledge of Akkadian Console Application and/or Cisco Phone system a Plus.
    • Excellent written and oral communication skills.
    • Professional demeanor and appearance at all times.
    • Strong customer service skills.
    • Collaborative one-team mindset.
    • Superb organizational and planning skills.
    • Strong focus on attention to detail.
    • Ability to multitask and work in a fast-paced environment.
    • Ability to understand oral and written instructions and seek further clarification when needed.
    • Ability to work independently with minimal direction.
    • Strict adherence to Firm Confidentiality Policy.
    • Full C-19 Vaccination is required unless otherwise permitted by law. Education and Experience:
      • Minimum two years reception or customer service experience in legal, corporate or hospitality industry environment
      • Bachelorsdegree preferred Working Conditions: Normal office environment with little exposure to excessive noise, dust, temperature, etc.

Keywords: Wachtell, Lipton, Rosen & Katz, New York , Receptionist, Administration, Clerical , New York, New York

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