Assistant Front Office Manager
Company: Arlo NoMad
Location: New York
Posted on: June 25, 2022
Arlo Hotels an independent lifestyle hotel is now actively
seeking a dynamic Assistant Front Office Manager. Are you someone
who is passionate about people, driven by purpose, and clever in
your approach? If so keep on reading!! Here at Arlo we strive to
create a sense of awe that leaves those we touch wanting
This position will be responsible for the daily operation of the
front desk and liaising with any area impacting guest service.
Plans, directs and coordinates activities to ensure exceptional
service is achieved. Provides operational support, distributes
information, trains, motivates and recognizes team members.
Exercises independent judgment and initiative in the course of
carrying out overall responsibilities.
--- Medical, Dental, Vision
--- 401K - after one year
--- Tuition Reimbursement
--- Always treat guests with courtesy and respect in a variety of
--- Displays honesty & integrity.
--- Supervises the Front Office Department - Lobby Hosts.
--- Conducts pre-shift meetings.
--- Communicates effectively to staff using tools such as
development reviews, training, departmental orientation and monthly
--- Motivates and develops team members.
--- Maximizes room sales, room revenue and profit.
--- Delivers outstanding service and creates memorable
--- Assists in leading and supervising the operational activities
of the front office team within hotel guidelines to provide the
highest standard of courteous service while permitting acceptable
--- Embraces and effectively lives Arlo Hotels values and
--- Assigns, coordinates, and supervises work activities of Lobby
--- Trains, mentors and develops Lobby Hosts. Prepares team member
schedules, completes payroll, and monitors labor costs by reviewing
daily schedule vs. occupancy and daily operational demands.
--- Ensures work is completed to include shift closings, room
deposits, refunds and rebates. All necessary paperwork is
--- Conducts performance reviews with reporting team members.
--- Responds immediately to all emergency situations, completes
necessary incident reports, and follows up with guests and
--- Communicates effectively to staff using tools such as:
pre-shift briefings, orientation, activities, short take training
and developmental reviews.
--- Manages same day rooms inventory and rate yielding.
--- Takes personal responsibility for correcting service problems
and creates memorable guest experiences.
--- Any combination of education and experience providing the
required skill and knowledge for successful performance would be
qualifying. Typical qualifications would be equivalent to:
--- Hospitality Diploma or Degree preferred.
--- Minimum 2 - 3 years in a management position.
--- Hospitality or customer service.
--- Opera experience.
--- Benefits : Medical, Vision, Dental and 401k, Tuition
Reimbursement Program (ref. 58060)
We are an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
Keywords: Arlo NoMad, New York , Assistant Front Office Manager, Administration, Clerical , New York, New York
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