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Behavioral Health Office Manager

Company: Hamilton Madison House
Location: New York
Posted on: August 7, 2022

Job Description:

Hamilton-Madison House (HMH) is the leading provider of behavioral health services for New York City's Asian community and the second largest provider in the country. HMH serves nearly 1,000 community members through a comprehensive program model that understands and incorporates the strengths of individual cultures and addresses the stigma related to mental illness. Services range from psychological services; personalized recovery-oriented services for individuals with mental illness; recovery programming for addiction in six languages and seven dialects; supportive housing for people with mental health issues; and training and internship opportunities for graduate students in social work, mental health counseling, and psychology. Our team of over 30 full-time and 16 part-time staff speak Cantonese, Mandarin, Fujianese, Korean, Japanese, Vietnamese, Toishanese, Taiwanese, Spanish, Khmer, and Cambodian. The Office Manager is responsible for the division's operational functions and administrative support for the Assistant Executive Director.Responsibilities:Oversee all day-to-day administrative and operational functions for the division including supervision of administrative assistants and oversight of facility staffAssist in creating, modifying and implementing department and agency policies, procedures, andworkflows designed to improve behavioral health operationsProvide a range of administrative and special project support for the Assistant Executive Director including scheduling, completing administrative paperwork, field and triage incoming requests, drafting internal and external correspondence, and participating in performance improvement activitiesCoordinate with the billing manager and administrative team to ensure that all administrative staff follow theagency's revenue cycle policy and proceduresWork collaboratively with program leaders and clinical teams to implement solutions to barriers in care coordination and service deliveryOrganize a wide range of department activities from staff meetings, new employee orientations, community outreach events, and client meetingsCompile relevant department data to support analysis of program effectiveness and support the improvement of department operationsMaintain knowledge of regulatory and contractual guidelines to ensure program compliancePrepare the program for regular auditing from government funders and regulatorsServe as a liaison between the behavioral health team and the rest of the organization (other divisions and all administrative units)Performs other duties as assignedMinimum Qualifications:Bachelor's degree in healthcare related field or equivalent experienceMinimum 1 year experience in an administrative role within the behavioral health services field in New YorkCityExperience working with high performing, cross functional teamsResults-oriented, self-directed, ability to prioritize competing demandsExceptional organizational and time management skills, including ability to maintain well- organized and administrative and operational systems, excellent phone demeanor, direct communication skills with clients and family members, government agencies, and agency staffPositive attitude, excellent diplomacy, poise, and social skills to deal with clients facing a range of problems including serious mental illness, crisis and stress, and substance abuseDemonstrated cultural proficiency and experience working with communities of color and or communities in urban, underserved neighborhoods that bear a disproportionately high burden of illnessKnowledge and proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), electronic medical record, and willingness to learn new systems as neededOccasional weekend workBilingual English/Asian language requiredCompensation: Commensurate with qualifications and experience Hours: Monday to Friday, 37.5 hours/weekPosting Date: April 27, 2022Application Deadline: Until FilledHamilton-Madison House is an Equal Opportunity Employer PI187854464

Keywords: Hamilton Madison House, New York , Behavioral Health Office Manager, Administration, Clerical , New York, New York

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