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Office Receptionist

Company: Rubican Influence
Location: New York
Posted on: September 25, 2022

Job Description:

Job DescriptionAbout the Role:We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Primary Job Responsibilities:

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizationsSkills and Qualifications:
    • High School Diploma or GED required; college degree preferred
    • Customer service experience a plus
    • Phone-related customer service a major plus
    • Familiarity with Microsoft Windows, Word, and Excel applicationsJob Type: Full-timePay: $16.00 - $23.00 per hourBenefits:
      • 401(k) matching
      • Dental insurance
      • Disability insurance
      • Paid time off
      • Paid training
      • Vision insurance
      • Work from homeSchedule:
        • 8 hour shift
        • Monday to FridaySupplemental Pay:
          • Bonus pay
          • Commission payApplication Question(s):
            • Are you comfortable working a hybrid schedule?Experience:
              • Customer service: 2 years (Required)Work Location: One location

Keywords: Rubican Influence, New York , Office Receptionist, Administration, Clerical , New York, New York

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