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Faculty Group Practice Medical Secretary (1104651_RR00070763)

Company: NYU Langone Medical Center
Location: New York
Posted on: November 26, 2022

Job Description:

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Faculty Group Practice Medical Secretary.

In this role, the successful candidate The Medical Secretary performs administrative and clerical tasks to support daily practice operations. This role is responsible for scheduling patient visits and procedures in collaboration with other areas within the Medical Center, handling patient phone calls, and maintaining efficient provider schedules.

Job Responsibilities:

* Schedules appointments for visits, treatments, and procedures,
* Reviews appointment confirmation responses and manages waitlists,
* Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms,
* Obtains authorizations for services as needed,
* Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner,
* Handles faxes and mail,
* Prepares standard letters and forms as needed,
* Performs other duties as needed

Administrative Physician and Practice Support

* Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.
* Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.
* Maintains cooperative and professional relationships with physicians, nurses, and office staff.
* Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.
* Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.
* Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff
* Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc.
* Provides patients with non-clinical instructions for any upcoming appointments/procedures.
* Promotes the use and sign-up of MyChart
* Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc.
* Reviews the waitlist periodically and ensures patients are being called and offered appointments.

Minimum Qualifications:

To qualify you must have a High School diploma. Must include one year of prior physician practice experience and knowledge of medical terminology or the equivalent combination of education and experience. Written and oral communication skills. Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments. Exceptional attention to detail and accuracy. Proficiency in Microsoft Office and EHR (EPIC preferred). Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Preferred Qualifications:

Intermediate knowledge of computer-based scheduling, appointment programs or EPIC EHR system strongly preferred.


High School Diploma Required

Required Languages:

English Required

Minimum Experience:

1 Year

Other Working Conditions:

Working Conditions/Physical Demands:Medical office setting; subject to high-volume traffic and interruptions (level of activity varies depending on the area.).

Preferred Qualifications:

Preferred Qualifications:Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $43,789.69 - $57,450.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Keywords: NYU Langone Medical Center, New York , Faculty Group Practice Medical Secretary (1104651_RR00070763), Administration, Clerical , New York, New York

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