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Assistant Front Office Manager

Company: Accor Hotels
Location: New York
Posted on: November 26, 2022

Job Description:

Job Title: Assistant Front Office Manager

Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.

What is in it for you:

* Employee Discount Travel Program
* Employee Assistance Program (EAP)
* Extended healthcare plan coverage
* Opportunity to develop your talent and grow with the Company
* Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
* Salary Range: $58,500.00 - $72,000.00 / Year

What you will be doing:

The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit:

* Ensures that all Front Office Policies and Procedures are adhered to
* Ensures VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests
* Coordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experience
* To understand and promote the hotel's and departmental vision
* Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations
* Develop and maintain standards for the department, while adhering to Accor's standards
* Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles
* Ensure that all Front Office team have the supplies needed to perform their duties
* Communicate and liaise effectively with other leaders in the department and hotel
* Creates an environment that allows Ambassadors to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
* Responsible to balance operational, administrative and Ambassador needs
* Responsible for ensuring consistency in exceeding guest service expectations
* Energize the brand by promoting our Guest loyalty program: Le Club
* Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
* Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
* Reviews arrival reports and VIP's to ensure all special requirements are met or exceeded
* Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Ambassadors.

Your experience and skills include:

Candidate must possess a minimum two-year experience in an upscale hotel as a Front Office Manager along with strong organizational skills and the ability to work independently. Four-year degree from a Hotel Management school or Business school. Excellent verbal and written English skills; second language a plus, French preferred. Excellent interpersonal, communication, organizational, and computer skills. Willingness and ability to work a flexible schedule to meet business demands. Assist with additional projects or requests as needed.

Your team and working environment:

Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York's 398 spacious guest rooms and suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

To join our Group, please visit

Keywords: Accor Hotels, New York , Assistant Front Office Manager, Administration, Clerical , New York, New York

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