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Help Desk, PC Admin & Support

Company: Mitchell Martin, Inc.
Location: New York
Posted on: February 15, 2019

Job Description:

Our client, a leading energy services company, is seeking a Help Desk, PC Admin & Support. Location: New York, NY Position Type: Contract Assignment Details: -The System Analyst will provide support to callers with computer and telecom related issues. -As a Telephone Support Analyst, 1st level support is needed for equipment troubleshooting, problem diagnosis and escalations for all of the customers at assigned locations. Interfacing with our Client's 2nd & 3rd level support include such groups as Technology Support, Application Development, Exchange and Server Operations. -The System Analyst must possess the ability to respond to large scale events, i.e. LAN failures, virus infections, etc. and follow critical escalation procedures to ensure proper notifications is given to all necessary contacts. -The Analyst will have significant contact with our client's internal customers at all levels daily and will manage and respond to customer calls via the HP Service Manager ticketing system. -The Analyst must ensure that all safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations. Skills & Requirements: -The Company's Information Technology department seeks a highly motivated individual to join its Help Desk group as a System Analyst working in a Telephone Support environment. -Desktop support experience required, Outlook troubleshooting skills, understanding of mail flow and protocols, Exchange Architecture and server roles preferred. -The candidate should have knowledge in supporting mobile devices to work with corporate emails. Help Desk experience is preferred. -The candidate will work remotely on company PCs, laptops, tablets and software. -Peripheral troubleshooting is also required which include scanners, printers, MiFi devices and various other wireless devices. - provided by Dice Analyst, Architecture, Desktop Support, Development, Exchange, Help Desk, LAN, Manager, Outlook, PC, Peripheral, Protocols, Telecom, Wireless

Keywords: Mitchell Martin, Inc., New York , Help Desk, PC Admin & Support, Administration, Clerical , New York, New York

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