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Social Media Content Coordinator

Company: ERMC Aviation LLC
Location: Jamaica
Posted on: May 16, 2022

Job Description:

The selected candidate will ensure social media presence and activity are properly integrated with the Airport Operations Center's mission and strategic customer service vision. The selected candidate will work with various airport stakeholders as well as Port Authority staff at other aviation facilities to implement and disseminate the necessary responses and advisories to the traveling public, while ensuring a world class customer service experience.

  • Responsibilities: Drafts social media content for JFK Airport accounts, including Twitter and Facebook, and schedules campaigns for approval.

    • Provide weekly lookahead of scheduled messaging campaigns, created locally or by the PA Marketing Department, for review by AOC Manager. Additionally, recommend any changes to pre-defined plan.

      • Update JFK's Aviation Customer Correspondence Stylebook and Template Manual to include social media response scripts for appropriate initial engagement with customers in real-time.

        • Serve as a social media liaison during airport emergencies and weather-related events, providing accurate, clear and concise communication to the airport community as well as the traveling public, via the airport's social media platforms.

          • At the direction of the Airport Operations Center Manager or their designee, prepare and post critical airport alerts and advisories notifying the traveling public of any incident or event regarding service disruptions, closures, traffic conditions and any other operational changes that may affect travel to/from JFK.

            • Participate in required training necessary to familiarize Social Media Monitors with all aspects of airport operations, including but not limited to terminal operations, airline operations, Port Authority operations, traffic operations, aeronautical and landside operations and management, third party airport stakeholders, etc.

              • Coordinate with Port Authority Media, when necessary, to craft and execute social media messaging to ensure alignment with Port Authority messaging standards.

                • Perform other necessary duties as directed by the Airport Operations Center Manager or their designee.
                  Job Requirements

                  • College degree in digital communications, marketing or related field.

                    • Prior knowledge/experience using any Social Media publishing tool, specifically BrandWatch and Hootsuite.

                      • 3-5 years of customer service experience and engagement with customers on various social media platforms.

                        • Excellent writing skills for public facing communications.

Keywords: ERMC Aviation LLC, New York , Social Media Content Coordinator, Advertising , Jamaica, New York

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