Knowledge Manager & Content Writer

Company: Powur PBC
Location: Roseland
Posted on: May 17, 2022

Job Description:

Job Description Knowledge Manager & Content Writer Powur PBC As the first 100% cloud-based solar energy provider, Powur is the fastest growing national residential solar company. With more than a 1,000% year-over-year growth in 2020, a spot of 61 on Inc 5000 list in 2021, and two record-breaking crowdfunding rounds in 2017 and 2021, Powur is poised to continue to break records as we help homeowners choose clean, reliable energy and empower our sales professionals and installers to thrive in the solar industry leveraging our innovative platform. We attribute our growth directly to our team. We consistently hire dynamic, innovative and hard-working people who work tirelessly in support of our mission to accelerate the adoption of clean energy worldwide. We are seeking a Knowledge Manager and Content Writer to join our team and deliver a compelling, informative and engaging content plan for our learning and knowledge platforms. The right candidate has a background in solar and strong working knowledge of all aspects of the solar industry including the sales process, value chain, post-contract design and installation process and industry best standards. They will also have a passion for using content and digital tools to inform, educate and train users, as well as a solid understanding and experience with creating informative and instructional content that is also engaging. If you love words and the power they have to train, educate, shape opinion, inspire, engage, motivate, inform, and to accomplish big dreams and big visions, you may just be the right fit for this role. This is a remote role and you'll work directly with multiple subject matter experts and department heads across the company to develop content for training and onboarding programs, certification programs, video scripts, knowledge base articles, frequently asked questions, customer success templated responses, training presentations, thought-leadership blog posts, email automation and customer communications, and more. Our culture is fast-paced, innovative, collaborative and dynamic. When you join Powur, you join a team of people who find a way and think and act like owners because every employee of Powur has an opportunity to participate in ownership of the company. The right candidates are passionate about making things work extraordinarily well and ready for the challenge of our next round of continued and sustainable growth.Responsibilities include but are not limited to:

• This role will be almost exclusively focused on creating and implementing knowledge centered and instructional content for multiple platforms and projects for our company. You'll be involved in early conceptualizing, meeting with subject matter experts, content creation, development and instructional design and deployment of multiple training projects including:
  • Knowledge base articles with information about our platform, equipment provided, programs and other training
  • Instructional content for presentations, certifications and interactive instructional design initiatives
  • Onboarding articles, process and platform for new employees and for new independent sellers
  • Tool tips and included copy throughout our platform to assist with user-centered learning
  • Development of automated responses and frequently asked questions for use by our customer service team in both automated chat bots and agent-provided templated answers
  • Thought leadership pieces, blog posts and ghost writing
  • Video scripts for training presentations
  • Develop and implement training content and programs for all the company's various stakeholders including:
    • Employee onboarding and training
    • Installer and labor partner training
    • Certification for our independent sales force
    • Must have experience working and writing in the solar industry with a solid understanding of all key solar process including sales, financing options, equipment options, site survey and design, installation and permitting, etc.
    • Must be adept at writing long-form and short-form copy
    • Must have experience writing copy meant to train, inform and educate audiences
    • Excellent editing skills and ability to ensure all copy is accurate, clear, concise, grammatically correct and appropriate for the intended audience.
    • Maintain the company's knowledge base for internal and external audiences and ensure content is accurate, up to date and complete. Maintain a content management system for tracking and completing edits and revisions as needed.
    • Effectively research topics for inclusion in instructional programs
    • Meet with key stakeholders and subject matter experts internally and externally to understand training and content needs
    • Distill complex concepts into easily digestible and easy to follow instructional programs for our various stakeholders
    • Collaborate with graphic designers, videographers and instructional designers to deliver final content for training and instructional programs
    • Work within our instructional design tool (Rise / Articulate) to design and develop interactive learning modules
    • Work within the company's team collaboration tool (monday.com) to ensure all projects are executed timely and effectively. Qualifications & Attributes:
      • Bachelor's degree in communications, instructional design, marketing, business, or related field
      • 3-5 years in instructional content creation
      • 1-3 years solar industry experience
      • Excellent written and verbal communication skills
      • Excellent editing skills
      • Excellent organizational and time management skills
      • Attention to detail
      • Ability to work independently and remotely
      • Strategic thinker and writer with the ability to work across multiple channels and media types
      • Track record of playing a pivotal role in creating instructional content and design for training, certification and other educational platforms of all kinds
      • Interested and engaged in the solar industry with a solid understanding of key policy updates, regional guidelines and industry best practices
      • Passionate about renewable energy and business models that are accelerating adoption of sustainable energy
      • Experience developing content for sales professionals a plus Compensation & Benefits:
        • Salary DOE
        • Stock Equity
        • Medical, Dental and Vision Insurance
        • Paid Holiday, Sick and Vacation timeWe are an Equal Employment Opportunity employer.

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