Knowledge Manager & Content Writer
Company: Powur PBC
Location: Roseland
Posted on: May 17, 2022
Job Description:
Job Description Knowledge Manager & Content Writer Powur PBC As
the first 100% cloud-based solar energy provider, Powur is the
fastest growing national residential solar company. With more than
a 1,000% year-over-year growth in 2020, a spot of 61 on Inc 5000
list in 2021, and two record-breaking crowdfunding rounds in 2017
and 2021, Powur is poised to continue to break records as we help
homeowners choose clean, reliable energy and empower our sales
professionals and installers to thrive in the solar industry
leveraging our innovative platform. We attribute our growth
directly to our team. We consistently hire dynamic, innovative and
hard-working people who work tirelessly in support of our mission
to accelerate the adoption of clean energy worldwide. We are
seeking a Knowledge Manager and Content Writer to join our team and
deliver a compelling, informative and engaging content plan for our
learning and knowledge platforms. The right candidate has a
background in solar and strong working knowledge of all aspects of
the solar industry including the sales process, value chain,
post-contract design and installation process and industry best
standards. They will also have a passion for using content and
digital tools to inform, educate and train users, as well as a
solid understanding and experience with creating informative and
instructional content that is also engaging. If you love words and
the power they have to train, educate, shape opinion, inspire,
engage, motivate, inform, and to accomplish big dreams and big
visions, you may just be the right fit for this role. This is a
remote role and you'll work directly with multiple subject matter
experts and department heads across the company to develop content
for training and onboarding programs, certification programs, video
scripts, knowledge base articles, frequently asked questions,
customer success templated responses, training presentations,
thought-leadership blog posts, email automation and customer
communications, and more. Our culture is fast-paced, innovative,
collaborative and dynamic. When you join Powur, you join a team of
people who find a way and think and act like owners because every
employee of Powur has an opportunity to participate in ownership of
the company. The right candidates are passionate about making
things work extraordinarily well and ready for the challenge of our
next round of continued and sustainable growth.Responsibilities
include but are not limited to:
- This role will be almost exclusively focused on creating and
implementing knowledge centered and instructional content for
multiple platforms and projects for our company. You'll be involved
in early conceptualizing, meeting with subject matter experts,
content creation, development and instructional design and
deployment of multiple training projects including:
- Knowledge base articles with information about our platform,
equipment provided, programs and other training
- Instructional content for presentations, certifications and
interactive instructional design initiatives
- Onboarding articles, process and platform for new employees and
for new independent sellers
- Tool tips and included copy throughout our platform to assist
with user-centered learning
- Development of automated responses and frequently asked
questions for use by our customer service team in both automated
chat bots and agent-provided templated answers
- Thought leadership pieces, blog posts and ghost writing
- Video scripts for training presentations
- Develop and implement training content and programs for all the
company's various stakeholders including:
- Employee onboarding and training
- Installer and labor partner training
- Certification for our independent sales force
- Must have experience working and writing in the solar industry
with a solid understanding of all key solar process including
sales, financing options, equipment options, site survey and
design, installation and permitting, etc.
- Must be adept at writing long-form and short-form copy
- Must have experience writing copy meant to train, inform and
educate audiences
- Excellent editing skills and ability to ensure all copy is
accurate, clear, concise, grammatically correct and appropriate for
the intended audience.
- Maintain the company's knowledge base for internal and external
audiences and ensure content is accurate, up to date and complete.
Maintain a content management system for tracking and completing
edits and revisions as needed.
- Effectively research topics for inclusion in instructional
programs
- Meet with key stakeholders and subject matter experts
internally and externally to understand training and content
needs
- Distill complex concepts into easily digestible and easy to
follow instructional programs for our various stakeholders
- Collaborate with graphic designers, videographers and
instructional designers to deliver final content for training and
instructional programs
- Work within our instructional design tool (Rise / Articulate)
to design and develop interactive learning modules
- Work within the company's team collaboration tool (monday.com)
to ensure all projects are executed timely and effectively.
Qualifications & Attributes:
- Bachelor's degree in communications, instructional design,
marketing, business, or related field
- 3-5 years in instructional content creation
- 1-3 years solar industry experience
- Excellent written and verbal communication skills
- Excellent editing skills
- Excellent organizational and time management skills
- Attention to detail
- Ability to work independently and remotely
- Strategic thinker and writer with the ability to work across
multiple channels and media types
- Track record of playing a pivotal role in creating
instructional content and design for training, certification and
other educational platforms of all kinds
- Interested and engaged in the solar industry with a solid
understanding of key policy updates, regional guidelines and
industry best practices
- Passionate about renewable energy and business models that are
accelerating adoption of sustainable energy
- Experience developing content for sales professionals a plus
Compensation & Benefits:
- Salary DOE
- Stock Equity
- Medical, Dental and Vision Insurance
- Paid Holiday, Sick and Vacation timeWe are an Equal Employment
Opportunity employer.
Keywords: Powur PBC, New York , Knowledge Manager & Content Writer, Advertising , Roseland, New York
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