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Technical Writer (part time)

Company: Harvey Nash Inc.
Location: New York
Posted on: February 15, 2019

Job Description:

We are looking for a technical writer to work 15-20h / week. Our client is looking for a part-time technical writer to help provide high-quality knowledge base articles to 30 million visitors each month. That s a lot of visitors. Well, you ll be teaming up with the content manager and an awesome community of 200+ volunteers and engineers to help users find answers. If you meet the qualifications below, have an innate desire to help people, and enjoy a bit (sometimes, a lot) of puzzle-solving, let s chat. Responsibilities:

  • Write clear, concise and conversational support articles based on information from scattered sources (i.e. support forum threads, bug requests, Trello cards, emails, etc.)
  • Review article submissions from the community.
  • Edit articles to adhere to SEO guidelines and user friendliness.
  • Flag and/or update articles that are over four months old. Minimum qualifications
    • BA/BS degree or equivalent experience
    • 2+ years of experience with technical writing, UX writing or writing software or product documentation for end-users
    • Experience working remotely with engineers and support teams, or teams that work closely with end-users.
    • Experience with on-page SEO writing
    • Comfortable working with markup
    • Organized and detail-oriented Preferred qualifications
      • Knowledge of best practices for online publishing
      • Knowledge of wiki markup
      • Experience with a foreign language - provided by Dice

        Keywords: Harvey Nash Inc., New York , Technical Writer (part time), Advertising , New York, New York

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