Manager, Process Control
Company: CSC Holdings, LLC
Location: Bethpage, NY
Posted on: April 6, 2018
Job Description:
Lead and execute process and technology initiatives for our
Customer Service department. Analyze data collected from variety of
systems to maintain procedural controls and compliance. Identify
opportunities, such as reducing process variation and aligning inputs with desired
outputs, to improve results on key performance indicators. Work closely with
the Director of Process Engineering and Integration to design and
implement creative solutions, institute consistency around implementation
approach, and drive success-based metrics for assigned project
initiatives. Utilize Six Sigma sub-methodologies DMAIC and DMADV to evaluate the
quality of relevant operational procedures. Manage contractors and
consultant organizations supporting the delivery assigned projects.
Deliver presentations to senior managers and executives. Requirements: Master's degree in computer science, engineering,
information technology, business administration or related field (willing to
accept foreign education equivalent) plus 3 years of experience
performing validation and analytical analysis for voice and cable systems.
Or, alternatively, a Bachelor's degree and 5 years of experience as
noted above. Specific skills/other requirements – must have 1 year of
experience in each of the following: (1) Validating Voice and Data
releases, and planning and scheduling upgrades; (2) Analyzing issues with
network and voice systems, to measure significance and determine resolution,
including root cause analysis, measuring variance, and creating a
collection plan; (3) Developing PERL-based shell applications to support
firmware deployments and ensure accurate results in production
environment; (4) Analyzing Network Ops and Voice Services customer premises
equipment, to assess technical issues and recommend ongoing improvements; (5)
Developing project plans including analyzing Financial statements and
metrics, Operations metrics and KPIs, and company Value Chain; (6)
Performing quality assurance testing for voice and data firmware solutions,
and providing feedback to engineering teams for problem resolution;
and, (7) Planning new releases, including creating timelines, defining
project scope and ensuring timely delivery. Submit resume to recruit@cablevision.com and include the job
title and “Job Code GCMTS” in the subject line.
Keywords: CSC Holdings, LLC, New York , Manager, Process Control, Other , Bethpage, NY, New York
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