Automotive Service Advisor - BMW
Company: Rallye Motor Company
Location: Westbury
Posted on: February 15, 2026
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Job Description:
Job Description Job Description The Rallye Motor Company , Long
Island's premier luxury automotive group, has an opportunity for an
experienced Service Advisor with Rallye BMW ! The ideal candidate
is looking for a long-term position with an outstanding team, who
is able to influence the volume of the service business and plays a
key role in ensuring a seamless and personalized automotive
experience. Must be an energetic, reliable, motivated individual
with at least 5 years of BMW Technician and/or Service Writer
experience. Responsibilities for this position include: Establish
ongoing consulting relationships with customers by being available
during business hours to answer questions, explain additional
repairs needed, and make arrangements for subsequent service
reservations. Promote the sales of appropriate services, parts, and
accessories by accurately identifying the customer's service needs
and by thoroughly understanding the BMW product and service lines.
Establish working agreement with the customer by determining and
verifying customer's service needs and recording them along with
current vehicle and customer information on the repair order (phone
numbers such as home, office, fax, pager & cellular phone.) Also,
record the initial estimate signatures and verify the location of
the customer so that no work starts without customer approval.
Ensure all customer vehicle damages have been accurately identified
on the check-in sheet. Aide in the inspection of the vehicles to
accurately identify customer service needs, so the number of
comebacks related to improper repair orders is minimal. Coordinate
with the Service Manager, Shop Dispatcher, Shop Foreman, and other
service personnel in order to communicate with customers and
technicians regarding repair work. Determine time of completion.
Advise customers of early or late delivery, or of any additional
repairs. Ensure delivery of vehicles to customers when work is
completed. Balance workload, repair orders distributed equally
based upon technicians skill and efficiency. Maintain the customer
follow-up system by adhering to the BMW guidelines. (I.e. fax
completed repair order to customer for approval, confirm vehicle
return arrangements). The Rallye Motor Company is committed to
attracting and retaining a talented and diverse workforce that
supports our culture of customer service and automotive excellence.
We strive to provide the Rallye team members with a variety of
career opportunities that promote personal growth & learning,
work-life balance, and equality. Our superior benefits, focus on
employee growth and development along with the high earning
potential are just a few reasons you will want to consider joining
Rallye! Requirements Must have 5 years of automotive technician or
service writer experience. Valid Driver's License. Excellent
customer service skills. Working knowledge or trainable in
automotive retail center computer systems (CDK computer system
preferred). Excellent verbal/written communication and organization
skills. Outgoing and patient personality with outstanding customer
relations ability. Professional personal appearance. PAY: 80K -
150K (Salary Commission Structure) Benefits Industry leading
payplan! Great benefits package including medical, dental and
vision coverage for employee & family. Company paid life insurance
and optional additional coverage. Voluntary short term and long
term disability available. Additional voluntary benefits including
Aflac and LegalShield! Paid time off! Paid holidays! 401K plan
Employee Assistance Program
Keywords: Rallye Motor Company, New York , Automotive Service Advisor - BMW, Customer Service & Call Center , Westbury, New York
