Call Center Representative

Company: Pride Health
Location: New York City
Posted on: March 22, 2026

Job Description:

Job Description We are seeking a Call Center Representative to manage incoming and/or outgoing calls. This role focuses on delivering excellent customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an effective communicator with strong problem-solving abilities and a customer-first mindset. Key Responsibilities Handle inbound and/or outbound customer calls in a professional manner Answer customer questions and provide accurate information Resolve customer complaints efficiently and effectively Provide basic technical support as needed Maintain a high level of customer satisfaction through quality service Document call details and follow up when necessary Perform additional duties as assigned Qualifications High School Diploma or General Education Degree (GED) required Minimum of two (2) years of relevant experience in a call center or customer service role Bilingual skills (as required) Strong verbal and written communication skills Excellent active listening skills with the ability to understand customer needs Effective problem-solving and critical thinking abilities Proficiency with computers and phone systems Must have experience in hospital settings customer support Important Details: 8-week contract position Shift is 8 hrs/day (8:00 AM-4:00 PM), 40 hrs/week Location is New York, NY 10004 Hourly Pay Range: $25 - $28 Call to Action: Spots Are Filling Quickly — Apply Now! Company Description: “Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”

Keywords: Pride Health, New York , Call Center Representative, Customer Service & Call Center , New York City, New York