Senior Client Service Executive

Company: Comcast
Location: Philadelphia
Posted on: April 1, 2026

Job Description:

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Senior Client Services Executive is the executive manager in charge of post sales customer relations. This person is the single point of contact for all activity during the contract life of the customer. The Client Services Executive effectively owns the contract and is ultimately responsible for the implementation, lifecycle management and profitability of the customer contract. The Client Services Executive is the advocate for the customer within Comcast Business. The Client Services Executive will be required to interface with all aspects of the company that service the contract and the customer (i.e. Sales, Service Delivery, Service Assurance, Network Engineering, Solution Engineering, Finance, Billing, Legal, IT/IS etc.) Job Description This is an in-office Philadelphia role. Core Responsibilities Drive Operational excellence through all aspects of Comcast by evaluating and evolving the customer engagement model, championing additional systems integration and driving change as needed through all functional operations teams. Serve as the single point of contact to the customer for all aspects of client services Lead and manage the implementation of Enterprise Service contracts for multiple large Enterprise customers. Lead new contract kickoff and customer onboarding process with internal stake holders and systems (i.e. Finance, Legal, Operations, and Engineering) Assure proper customer contract business terms and conditions are entered correctly into the customer data base. This data base drives internal billing, inventory, and customer service systems Manage customer escalations for Engineering, Operations, and Finance (billing) customer issues Review all bills and manage any reconciliation that needs to happen on a monthly basis Assure proper collections of monthly payments from customers utilizing all company resources as required. Initiate process improvement of internal work flow to better serve our customers and our internal OSS/BSS customer support systems Work with the Sales Account Manager to drive additional products and services into the account. Works to identify and obtain participation from required cross-functional core team members, including matrixed project managers. Oversees the team as they plan, track and execute project plans from start to completion. Creates program plans and program record. Works with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks. Assists in the development of key goals, objectives and success criteria for the program. Ensures clear communication and alignment with stakeholder and delivery teams. Recommends changes to improve the engineering process and to alleviate process inaccuracy and duplication. Supports the budget and resource forecasting exercises. Identifies and analyzes risks and issues while providing resolutions to a diverse range of complex problems. Tracks and manages the program schedule and task details included in the technical program plan. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Works with team to assist in action item resolution and track completion. Ensures program milestones are accomplished and ensures overall timelines are met. Documents all major plan changes in scope, approach and date delivery. Determines and develops approach to solutions. Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Works with senior staff members to manage proposed changes to program parameters and ensures appropriate processes and communications are followed. Works under normal supervision. Follows established directions. Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments. Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders. Consistent exercise of independent and collaborative judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 7 years of experience in a Telecom, IT, Cloud Services, Wireless or other Technology environment focused on Large Enterprise Customer Program and Project Management Experience working Cross functionally with other teams in a highly matrixed organization Excellent written and oral communication skills, including presentations to senior management Engineering Process and Design documentation experience Experience in implementation of large-scale enterprise networks Proficiency with Microsoft Project, Visio, PowerPoint, and Microsoft Word Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Communication, Customer Experience (CX), Prioritization We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Keywords: Comcast, New York , Senior Client Service Executive, Customer Service & Call Center , Philadelphia, New York