UX Lead Product Designer

Company: Brillio
Location: New York City
Posted on: March 17, 2026

Job Description:

Job Description UX Lead Product Designer Location: Open to remote- Occasional travel to client location in NJ Duration: Long term Industry experience : Health Care/ Pharma Project Responsibilities Lead multidisciplinary design teams — including UX, visual, research, and content — to create cohesive, high-impact product experiences that meet and exceed client goals. Translate research insights and data into product concepts, interaction models, and interface designs that balance user needs with business goals. Effectively communicate concepts to clients and developers, guiding everyone to align around the problem we are solving for the user. Define, apply, and evolve design systems that enable speed, scalability, and consistency across complex digital ecosystems. Guide teams in designing for AI-enabled user experiences, ensuring human values, safety, and usability remain central. Review and refine design deliverables with a critical eye toward craft quality, coherence, and accessibility. Present design work through a user-centered narrative that builds empathy and aligns clients around the “why” behind design decisions. Coach teams in storytelling and facilitation, helping them communicate design intent and influence outcomes effectively. Product Design Craft-specific technical skills Software Skills and Tools: Advanced use of Figma for design systems, prototyping, and collaboration, including generative prototyping tools such as Figma Make . Adobe Creative Cloud: Skilled in applications such as Photoshop, Illustrator, and After Effects, with growing proficiency in generative features such as Adobe Firefly and app-specific AI tooling. User-Centered Design: Gather, synthesize, and apply user insights to create meaningful, accessible, and value-driven experiences. Interaction Design: Design intuitive and consistent flows, leveraging established patterns while evolving them for new contexts and modalities. Design Systems: Build and maintain scalable systems of reusable components and tokens that unify design and development workflows. AI in Design Practice: Use AI tools to prototype, iterate, and explore creative directions more efficiently. Designing for AI Experiences: Create transparent, explainable, and human-centered interactions with AI-powered features. Usability & Accessibility: Advocate for inclusive design through adherence to usability heuristics and accessibility standards (WCAG 2.2). Responsive & Multi-Platform Design: Design adaptable interfaces across screen sizes, devices, and contexts, ensuring coherence and performance. Information Architecture: Structure content and interactions for clarity, findability, and flow across complex systems. Prototyping & Testing: Create interactive prototypes for validation and learning, integrating user feedback to improve design outcomes. Visual Design & Storytelling: Apply principles of composition, hierarchy, typography, and motion to communicate brand, emotion, and function clearly. Technical Literacy: Foundational understanding of front-end languages (HTML/CSS) to support collaboration with developers and inform practical, implementation-ready design decisions. Broad design competencies & soft skills (mastered) Client Relationship Management: Listens carefully to clients to internalize their point of view, and responding thoughtfully to feedback resulting in stronger client relationships and understanding. Business acumen: Learns the nature of clients' domains or businesses, the problems they bring, and the financial implications of design decisions. Futures Thinking: Engages clients and teams in envisioning and exploring potential future scenarios. Understands evolving user needs and market trends to anticipate and shape what's next. Analytical Skills: Able to gather, interpret, and evaluate information to understand complex issues and make informed decisions. Break down problems, identifying patterns, and drawing meaningful insights from information. Design Thinking: Engage and facilitate clients in a user-centric approach: discover and understand user needs; define key pain points and opportunities; brainstorm diverse solutions; rapidly prototype to make the solution come to life, and iterative test. Presentation skills: Communicate design concepts and narratives, centering on user needs in a way that garners empathy for the end user and appeals to clients' business objectives. Time & Project Management: Effectively prioritizes time on projects to tackle the most important tasks. Sets realistic deadlines, balances creative exploration with productivity. Adaptability & Agility: Respond and adjust creatively and effectively to changing trends, user needs, and technological advancements. Act in a flexible manner in thought and approach, embrace new ideas, and continuously deliver in the face of change. Cross-functional collaboration: Work successfully with a multidisciplinary team by actively listening, effectively conveying ideas, and integrating diverse expertise—from user research insights to technical feasibility—into a unified, innovative design solution. Leadership, mentorship, and broader design studio responsibilities Lead the product design efforts on client project pitches and proposals, in collaboration with broader go-to-market teams, driving the design strategy and prototype creation that demonstrate Brillio’s intended approach in the pitch to win new work. Mentor both Sr. and Junior designers across disciplines to elevate both hard and soft skills. Manage and support direct reports through goal setting, performance feedback, and individualized career development. Foster a studio culture grounded in curiosity, collaboration, and accountability. Lead by example in adopting AI-enabled design methods, sharing learnings through internal showcases and training sessions. Act as a bridge between design and other disciplines (engineering, product, data) to ensure alignment and delivery excellence. Contribute to the studio’s thought leadership through internal presentations, case studies, and participation in design community events. Contribute to the hiring process by assessing the portfolios of prospective talent Qualifications Education Bachelor’s or Master’s degree in Graphic Design, UX / Interaction Design, Human Computer Interaction (HCI), Computer Graphics, Art & Design, or related field. Or a really strong portfolio that demonstrates a depth of experience and outcomes in product design. Experience 6-8 years working with clients on digital products and experiences as demonstrated through a well-designed portfolio that showcases a range of successful product design projects. NOTE: No candidate without a curated, well-designed portfolio available via a public url will be considered. To know more about Brillio CES : https://www.brillio.com/services -customer-experience-services/ Why should you apply for this role? Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms. . Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. LI-UV1

Keywords: Brillio, New York , UX Lead Product Designer, Design, Graphic Design & CAD , New York City, New York