User Research, Senior Associate
Company: JPMorganChase
Location: Brooklyn
Posted on: April 1, 2026
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Job Description:
Description Bring your industry trends and knowledge to our team
and shape exceptional user experiences through cutting-edge
research, influencing product design and functionality. As an
Experience Research Senior Associate in CIB Markets, you will play
a pivotal role in shaping user experiences across our products and
services. You’ll leverage strong qualitative and quantitative
research skills to identify customer needs, translate ambiguous
product questions into clear research plans, and deliver actionable
insights that influence product and design decisions. Your work
will directly impact the design, architecture, and functionality of
our offerings through close partnership with Product, Design, Data
Science/Analytics, and other cross-functional teams. Job
Responsibilities Translate product questions into clear research
questions and study plans Conduct and execute qualitative and
quantitative research using methods such as interviews,
ethnography, and surveys Independently lead evaluative research
initiatives end-to-end: problem framing, data collection,
synthesis, and recommendations Analyze and interpret data, identify
patterns and trends, and provide actionable recommendations to
inform product and design decisions that improve the user
experience Communicate research results effectively so insights
land with diverse audiences across levels of seniority Collaborate
with cross-functional teams to integrate user insights into product
development and iterative delivery processes Stay current with
industry trends and incorporate relevant learnings into team
insights Required Qualifications, Capabilities, and Skills 3 years
of experience (or equivalent expertise) in generative and
evaluative user experience research Demonstrated proficiency in
both qualitative and quantitative research methods, including
interview and survey design, ethnography, and data analysis
Advanced knowledge of user experience design principles and
practices Demonstrable understanding of product development and how
User Research fits into iterative delivery Desire and ability to
influence product strategy (not just feature delivery) through
insight-driven recommendations Experience partnering with Data
Science and/or Analytics teams Comfort conducting research with
professional/expert users across domains Ability to balance speed
and rigor, selecting methods appropriate to the decision and
timeline Preferred Qualifications, Capabilities, and Skills
Literacy and interest in capital markets Experience driving
research adoption and measurable organizational impact (not only
delivering studies) Demonstrated ability to improve and scale
research efficiency through thoughtful adoption of new tools and
methods
Keywords: JPMorganChase, New York , User Research, Senior Associate, Design, Graphic Design & CAD , Brooklyn, New York
