Course Developer - Pre-Sales Engineering Education

Company: Palo Alto Networks, Inc.
Location: New York
Posted on: February 25, 2021

Job Description:

Course Developer - Pre-Sales Engineering Education At Palo Alto Networks-- everything starts and ends with our mission:-- Being the cybersecurity partner of choice, protecting our digital way of life.-- We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.-- In this role you will work as part of a very energetic team of Education Services Content Developers to create and maintain pre-sales technical training materials including lecture, hands-on lab activity, and eLearning content. The focus of this highly technical role is Palo Alto Networks Pre-Sales Engineering. Extensive familiarity with technical training best practices, technical acumen, and strong writing skills are required to design and build partner-facing and internal learning experiences, catered to the specific needs of pre-sales System Engineers.-- Your Impact Design and create Pre-Sales Engineering technical training experiences, including hands-on labs, for internal and partner Pre-Sales System Engineers using team Style Guides to maintain consistency in training materials.
Serve as department SME on Pre-Sales Engineering needs and actively represent the department in numerous Palo Alto Networks internal and external forums. This individual will be a generalist, with comprehensive understanding of the Palo Alto Networks product portfolio, and a specialist in the audience (SE's).
Manage time commitments to ensure deadlines are met and training content meets a high level of quality.--
Develop and maintain strong relationships with internal and external departments and customers.
Demonstrate the ability to quickly learn and implement a variety of Security, Networking and System Administration technologies.
Demonstrate the ability to jump-in and assist others on the team whenever needed
Provide fault isolation and root cause analysis for technical issues with training lab topology
Stay current on the cyberthreat landscape including trends in malware and exploits techniques for Windows, Mac and Linux systems.
Curate existing technical documentation, best practice guides, technical marketing collateral, manuals, troubleshooting guides, etc for inclusion in technical training materials.-- Your Experience

• BS Degree or equivalent with 5+ years of experience designing and creating clear and engaging technical training.
• 3 plus years of proven industry ILT and course development experience--
• The ability to multi-task across multiple technological domains, and juggle priorities without getting mired in minor details.
• The ability to effectively and efficiently communicate complex technical concepts
• The ability to quickly understand and assimilate new technologies
• Excellent written and verbal communication skills
• Experience teaching technical courses
• Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
• Experience with Networking is a plus (CCNA)
• Experience with Virtual Machine Public Cloud Implementation and Troubleshooting a plus
• User-level experience with Windows, Mac and iOS, and Linux
• A working knowledge the following software applications:
  • GSuite development tools including Slides, Docs, and Sheets
  • Microsoft Office including Word, PowerPoint, and Visio
  • XML Knowledge and Structured Authoring a plus
  • Knowledge of Camtasia, Articulate, and Captivate a plus Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at--accommodations@paloaltonetworks.com . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. When Jamie was hired at Palo Alto Networks in 2011, I told him, "We're a startup and we need you delivering on day one." I almost feel bad in retrospect because Jamie didn't have any product management experience at the time, but I must have known that he would thrive under the challenge. I believed then (as I do now) that in product management, talent is often more important than experience. To really know Lewis, you have to spend time with him. Whether it's joining a phone call to hear his endlessly positive voice, or hearing his passion when speaking about celebrity real estate, his role model, Lebron James, or grapefruits, he's a constant presence in our working lives that will never be quite the same. One of Regina's passions is ensuring technology companies like ours are able to hire and nurture a strong, diverse workforce. She herself knows how difficult and unclear the path to success can be for underrepresented minorities; black women comprise just 3% of the American technology workforce, and even fewer hold leadership roles. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Keywords: Palo Alto Networks, Inc., New York , Course Developer - Pre-Sales Engineering Education, Education / Teaching , New York, New York