Customer Experience Manager-Education
Company: VirtualVocations
Location: Brooklyn
Posted on: September 3, 2024
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Job Description:
A company is looking for a Customer Experience
Manager-Education.
Key Responsibilities:
Customer Portfolio Management: Collaborate with Account Managers to
ensure high customer satisfaction and engagement
1:1 Customer Training and Support: Provide technical and
pedagogical assistance to instructors for effective tool
implementation
Content Creation and Training: Contribute to pedagogical content
creation and facilitate training sessions
Required Qualifications:
3-5 years of experience in higher education or ed-tech
Experience in customer-facing roles or instructional
development
Familiarity with Learning Management Systems and ed-tech tools
Ability to analyze and interpret data for customer insights
Advanced degree preferred
Keywords: VirtualVocations, New York , Customer Experience Manager-Education, Education / Teaching , Brooklyn, New York
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