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Field Engineer

Company: HTC Global Services, Inc.
Location: Brooklyn
Posted on: November 23, 2020

Job Description:

Field Engineer The experienced Field Engineer is responsible for evaluating, installing, configuring, testing, and repairing complex problems of user PC equipment and software. This position will also provide second and third level PC support for the hospital and its related clinics. Responsibilities Assist with the day-to-day maintenance and repair of company PCs Perform installation, configuration, move and upgrade tasks Ensure that users are equipped with hardware and software that conform to the clientrsquos requirements this includes PC refresh, repairing hardware and software, project work and location moves for the organization Serve as a primary contact and troubleshooter on PC and printer related problems and requests Communicate to management on status of problems and recommend improvements to systems Creating and maintaining operating system images Software and operating system deployments utilizing automation Keep current on most recent trends and technologies, suggest improvements to bridge with other departments and keep technical knowledge current Knowledge, Skills and Abilities (KSAs) A strong sense of urgency and the ability to multi-task with attention to detail The ability to work independently as well as in a team environment Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance The ability to lift up to 50 pounds Ability to be on call Education and Experience Associatersquos degree in computer science or equivalent work experience and 3 years of customer support in a technical field with 3 to 5 years of technical support experience A Certification desired Microsoft Certified Desktop Support Technician Certification a plus Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch

Keywords: HTC Global Services, Inc., New York , Field Engineer, Engineering , Brooklyn, New York

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