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Desktop Support Engineer

Company: CoCreativ
Location: New York
Posted on: November 24, 2020

Job Description:

CoCreativ is seeking a Desktop Support Engineer to coordinate user support for the entire IT operation and further establish the help desk function. This role will be the first point of contact for all desktop support issues in our offices in Tribeca, Brooklyn, King of Prussia and staff working remotely. The successful individual will possess a desire for continuous improvement and thrive in a start up environment. Focus: Proactive hardware & software maintenance in a Mac and PC environment. Ensuring all user support issues are tracked and completed in a timely fashion. Redirecting issues to other team members where appropriate. High touch customer service mindset. Experience working in a creative environment is a plus. Requirements This role is based onsite in our offices in Tribeca. * Three years minimum desktop support experience in a mostly-mac environment. * Proficient with the Google Application suite. * Proficient with online & network-based applications. * Basic understanding of local area networks. * Strong collaboration & communication skills. * Ability to work independently and to prioritize issues. * Integrity and experience handling highly confidential information a must * Comfort in navigating ambiguity Employees in this role are required to possess the ability to perform the essential tasks listed above including the following physical demands; must be mobile to visit clients, establish meetings, travel, drive as necessary. Some minor lifting and physical movement of objects required. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Benefits We offer a competitive benefits package including major medical, dental and vision insurance, FSA, HSA, commuter benefits, and employee discounts as well as PTO, summer Fridays and regular office events to celebrate our teams. Beautiful workspace which includes two patio decks and open gallery space.

Keywords: CoCreativ, New York , Desktop Support Engineer, Engineering , New York, New York

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