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Engineering Technical Services Manager

Company: Eaton
Location: New York
Posted on: April 10, 2021

Job Description:

Eaton's BLine Division is currently seeking an Engineering Technical Services Manager to join our team. This position will be based at our Highland, IL or Syracuse, NY site.

Position Overview

The individual will be responsible for managing the engineering technical services work among a global team. The individual will be responsible for building and developing streamlined processes within the control of the technical services team. The position will also support interactions and relationships with the balance of our commercial team and drive further integration with all functional groups within the business.

This position is responsible for managing and leading the engineering technical services business function and revenue team (both domestic and international) which is comprised of an Engineered to Order group, Technical Customer Support group and a Seismic Technical team. Managing the team is comprised of creating process driven solutions that work across the groups making business decisions regarding selection/deselection of job requests along with clear communication or the reasoning. Additionally, the candidate will provide excellent technical services and project management by prioritizing escalations, improving timeliness on responses and sustaining requests and ultimately driving revenue growth and profitability by winning improved margin opportunities. Success in the role will also include oversight for the process of engineering services automation as well as, creation of customer specific product files. The candidate will be responsible to drive the commercialization of the technical services team while refining metrics and establishing guidelines that span the business. The candidate will be responsible to determine and deploy the most efficient productivity tools based on functionality and ease of use.

This is a high visibility position will lead critical interactions with internal (Sales, Customer Service, Engineering, Finance, Marketing, etc.) and external (manufacturing representatives, distributors, OEM's) customers to deliver a world class level of service. Specifically, this position will align closely with Supply Chain Management on availability of purchased parts, operations on take offs and plant capabilities and Product Line Managers around strategy development.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In This Function You Will

  • Set clear and smart team objectives and evaluate performance against those objectives using the annual performance review process, as well as, weekly/monthly team meetings.
  • Coach and develop employees to build skills within the technical support organization
  • Build relationships with internal departments and customers to determine success of the team
  • Accountable for increasing profit margins and revenue growth
  • Proactively engage the Product Line Mangers to ensure consistent technical service and ETO metrics are being achieved
  • Report metrics on a routine basis and proactively address any deviations against plan to ensure performance exceeds expectations.
  • Develop and champion process improvement projects
  • Develop systematic way to track and manage large projects both domestically and internationally.
  • Support projects in the field. Travel to job sites to provide technical answers during projects, and support sales department on an as needed basis.
  • Develop metrics regarding turnaround times, services that are offered and support the sale of the all product lines.

    When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

    Required (Basic) Qualifications
    • Bachelor's degree in Engineering from an accredited institution
    • A minimum of 5 years' experience managing a team, and/or extensive project management experience
    • A minimum of 2 year experience reading and interpreting blueprints/product drawings.
    • Minimum of 2 years Commercial/Customer Experience interfacing with internal/external customers
    • Must be able to work in the United States without corporate sponsorship now and within the future
    • No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Syracuse, NY or Highland, IL will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

      Preferred Qualifications
      • Ability to manage the technical work flow, communicate clearly to internal & external customers and influence others.
      • Manufacturing exposure with an Engineer to Order type environment
      • Supervision of remote employees
      • Experience working with global teams
      • CAD experience
      • Prior knowledge of Eaton's Crouse-Hinds, B-Line, Oil & Gas Business products and channels to market.
      • SAP/Business Warehouse knowledge

        Position Criteria
        • Ability to travel up to 10%
        • Proven analytical and problem-solving skills.
        • Effective oral and written communication skills as well as planning and organizational skills.
          We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.




          North America - US/Puerto Rico

          Primary Location

          United States-Illinois-Highland

          Other Locations

          United States-New York-Syracuse

          Work Locations

          Highland IL Loc


          EPG BLD BLine Division

          Job Level




          Is remote work (i.e. working from home or another Eaton facility) allowed for this position?


          Does this position offer relocation?



          Yes, 10 % of the Time

          Requisition ID :094769

Keywords: Eaton, New York , Engineering Technical Services Manager, Engineering , New York, New York

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