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Support Engineer - End User & Infrastructure

Company: Mdmsrecruiting
Location: Parsippany
Posted on: November 23, 2021

Job Description:

This is a hybrid role - must be able to commute to Parsippany NJSummary Description:The Senior Support Engineer u2013 End User & Infrastructure will be responsible for providing advanced technical support to our corporate and remote locations for computers, peripherals, and applications.The individual will also interact with other cross functional teams Infrastructure, Telecom, Networking & Engineering to include but not limited to Network equipment, PBX systems and procurement of end user hardware and software. Essential Job Functions: Provide advanced Desk Side and phone support to our local and remote customers while resolving all Incidents/Service Requests within identified service levels. Perform in-depth troubleshooting and performance testing of Desktop problems related to hardware, peripherals, applications, and overall system performance. Provide Hands/Feet for Telecom/Networking Engineering configuring/troubleshooting. Provide Patch Management & Software distribution as well as SCCM reporting.Requirements: Exceptional Oral and written communication skills Ability to maintain composure and customer focus in high pressure and stressful situations Ability to provide and demonstrate exceptional and outstanding customer service and support Ability to work independently, while communicating, engaging, and supporting the overall team Strong mind set with an instilled self-driven sense of urgency Strong problem analysis & problem-solving skills Ability to troubleshoot and remediate complex issues promptly Adaptability Proficient in Planning and organization skills Meticulous attention to detail.

Keywords: Mdmsrecruiting, New York , Support Engineer - End User & Infrastructure, Engineering , Parsippany, New York

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