Desktop Support Engineer

Company: Advent Software
Location: New York
Posted on: May 16, 2022

Job Description:

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Desktop Support Engineer

We are seeking a Help Desk Support Engineer to join our fast-paced, high-performance technology team. Candidates must have a strong knowledge of Windows and Mac OS, and exhibit strong written and oral communication skills. The ideal candidate should be self-motivated, able to work well on a team and possess excellent interpersonal skills. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities:

* Answer, evaluate, and prioritize employee service requests via ServiceNow portal as well as over e-mail, IM, or phone


* Perform equipment setup for new/current employees (hardware/software installation/Cell phone/Etc)


* Demonstrated ability to apply sound process to troubleshooting and problem-solving incidents


* Communicates effectively with technical and non-technical customers


* Work with technical staff to maintain Jamf for Mac managed environment


* Work with hardware vendors for warranty repairs and replacements


* Participate in new hire onboarding orientation


* Maintain IT asset inventory


* Participate in our on-call rotation



Requirements:

* Minimum of 3 years Mac OS experience


* Minimum of 3 years experience with Windows 10


* Minimum of 3 years of troubleshooting and installation experience - software, hardware (desktops, laptops, tablets, Smartphones)


* Interest in technology and understanding of technical issues


* Microsoft O365 and Microsoft Office Suite


* Proficiency using remote access tools like Zoom, bomgar, webex, etc.


* Experience with ServiceNow platform preferred


* Experience with Microsoft Deployment Toolkit (MDT) preferred


* Ability to follow standard operating procedures


* Multi-task and effective time management skills



Certifications Preferred:

* Comptia A+


* Comptia Net+


* Apple Certified Support Professional (ACSP)


* Jamf CCT


* Microsoft MTA/MCSA/MCSE



Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Keywords: Advent Software, New York , Desktop Support Engineer, Engineering , New York, New York