Solutions Engineer
Company: Princeton Review
Location: New York
Posted on: May 16, 2022
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Job Description:
About The Princeton Review: The Princeton Review is a leading
tutoring, test prep, and college admission services company. Every
year, it helps millions of college- and graduate school-bound
students achieve their education and career goals through online
and in-person courses delivered by a network of more than 4,000
teachers and tutors, online resources, and its more than 150 print
and digital books published by Penguin Random House. The company's
Tutor.com brand is one of the largest online tutoring services in
the U.S. It comprises a community of thousands of tutors who have
delivered more than 21 million one-to-one tutoring sessions. The
Princeton Review is headquartered in New York, NY. Follow the
company on LinkedIn, YouTube and Instagram.
Summary of Position:
As a Solutions Engineer, you will sit at the crossroads between our
sales team and our technical implementation managers. Reporting to
the Director of Technical Implementation, the Solutions Engineer
will focus on advising our customers and sales team in identifying
presale solutions and ongoing organizational needs to improve our
overall customer experience from sale to implementation. Serving as
implementation consultant, technical writer, demo presenter, and
product researcher, the Solutions Engineer is critical to ensuring
our organizational capacity to meet our client's technical
needs.
Major Responsibilities:
* Perform technical discovery and serve as implementation expert in
presale consultation with clients
* Contribute to sales process through crafting clear and effective
communication about technical capabilities in RFPs and other sales
proposals
* Join sales presentations and demos to discuss best practices for
strong implementation of our programs
* Consult and capture client implementation and integration
requirements for single sign-on and data integrations with common
K12 and Higher Ed Learning Platforms and data systems.
* Communicate complex information clearly to diverse stakeholders
to ensure strong understanding of our implementation processes -
including clients, sales team, and other internal stakeholders
* Collaborate with implementation managers to ensure clear
communication of company capabilities and their alignment with
client requests
* Participate in market research designed to identify potential
tools, systems, or practices that will improve customer experience
of our products
* Implement programs directly with onboarding customers on an
as-needed basis
Education, Background, Experience & Qualifications:
* BA/BS or comparable professional experience
* Experience in the education market (K12 or Higher Education),
preferably in a technical role within an educational institution or
organization
* Experience with Learning platforms commonly used in the education
such as Clever, Classlink, Canvas, Schoology, Blackboard, Moodle
and Brightspace and common SIS systems.
* Expertise working with SSO and data integration standards
including, LTI, SAML, Rostering, SFTP and APIs, etc.
* Familiarity with data privacy and security regulations in
educational space preferred
* Demonstrated capacity to find creative solutions to difficult
problems
* Strong communication skills across wide range of internal and
external stakeholders
* Excellent presentation skills
The Princeton Review is an equal employment opportunity employer.
The Princeton Review's policy is not to discriminate against any
applicant or employee based on race, color, religion, national
origin, gender, sexual orientation, gender identity or expression,
age, marital status, disability, military status, genetic
information, or any other basis protected by applicable law. The
Princeton Review also prohibits harassment of applicants or
employees based on any of these protected categories. It is also
The Princeton Review's policy to comply with all applicable laws
respecting consideration of unemployment status in making hiring
decisions.
The Princeton Review is a drug free workplace.
Keywords: Princeton Review, New York , Solutions Engineer, Engineering , New York, New York
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