Solutions Engineer

Company: Princeton Review
Location: New York
Posted on: May 16, 2022

Job Description:

About The Princeton Review: The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school-bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company's Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 21 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.

Summary of Position:

As a Solutions Engineer, you will sit at the crossroads between our sales team and our technical implementation managers. Reporting to the Director of Technical Implementation, the Solutions Engineer will focus on advising our customers and sales team in identifying presale solutions and ongoing organizational needs to improve our overall customer experience from sale to implementation. Serving as implementation consultant, technical writer, demo presenter, and product researcher, the Solutions Engineer is critical to ensuring our organizational capacity to meet our client's technical needs.

Major Responsibilities:

* Perform technical discovery and serve as implementation expert in presale consultation with clients
* Contribute to sales process through crafting clear and effective communication about technical capabilities in RFPs and other sales proposals
* Join sales presentations and demos to discuss best practices for strong implementation of our programs
* Consult and capture client implementation and integration requirements for single sign-on and data integrations with common K12 and Higher Ed Learning Platforms and data systems.
* Communicate complex information clearly to diverse stakeholders to ensure strong understanding of our implementation processes - including clients, sales team, and other internal stakeholders
* Collaborate with implementation managers to ensure clear communication of company capabilities and their alignment with client requests
* Participate in market research designed to identify potential tools, systems, or practices that will improve customer experience of our products
* Implement programs directly with onboarding customers on an as-needed basis

Education, Background, Experience & Qualifications:

* BA/BS or comparable professional experience
* Experience in the education market (K12 or Higher Education), preferably in a technical role within an educational institution or organization
* Experience with Learning platforms commonly used in the education such as Clever, Classlink, Canvas, Schoology, Blackboard, Moodle and Brightspace and common SIS systems.
* Expertise working with SSO and data integration standards including, LTI, SAML, Rostering, SFTP and APIs, etc.
* Familiarity with data privacy and security regulations in educational space preferred
* Demonstrated capacity to find creative solutions to difficult problems
* Strong communication skills across wide range of internal and external stakeholders
* Excellent presentation skills

The Princeton Review is an equal employment opportunity employer. The Princeton Review's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review's policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.

The Princeton Review is a drug free workplace.

Keywords: Princeton Review, New York , Solutions Engineer, Engineering , New York, New York