Solutions Engineer (Remote)

Company: FindMine
Location: New York
Posted on: May 16, 2022

Job Description:

OverviewFindMine, Inc. is looking for a talented solutions engineer with a passion for retail, machine learning, and SaaS software to support our customers in their use of our software. This person will work closely with Engineering, Customer Experience, Product and Sales groups to ensure prospective customers and existing customers have thoughtful technical guidance and are receiving maximum value from our services.This is a permanent, work-from-home position with Eastern Time Zone / New York office hours.ResponsibilitiesDevelop and maintain a deep understanding of the FindMine platform and effectively translate that knowledge into technical solutions for customers and fellow members of the team.Develop and maintain a deep understanding of the interoperability and data flow between the FindMine platform and the commerce and marketing systems in use by FindMine customers.Assist customers during new implementations and upgrades of FindMine services by clarifying technical requirements, developing and supporting the execution of technical plansCollaborate on technical integrations with third party software systems to enable email, website, in-store, and advertising experiences powered by FindMine through the use of APIs, plug-ins/extensions, and playbooks.RequirementsExperience with modern web architecture including:Interacting with Restful APIsHTML/CSS, JavaScript, and common frontend frameworksData management including ETL, schemas and common formats, ongoing processingTelemetry data collection and analyticsExperience with enterprise website software including:Tag management and A/B testingVisitor segmentation, ad targeting and campaignsSite analytics, email/other marketing communicationsExperience with design and user experience concepts including:User flows and funnelsDesign patternsResponsive designAccessibility requirements and complianceExperience with common SaaS business processes including:Pre-sales customer discovery and sales engineeringOnboarding and upgrading customer integrations to add new channels and/or featuresManaging for key performance indicators and impact analysis of technical decisionsIdentifying customer cohorts, setting benchmarks and making comparisonsPricing and service delivery based on subscriptions vs. professional servicesManaging customer feature requests and custom developmentPersonality Traits:Tons of intellectual curiosity and lateral thinkingProblem solving and analytical skills, the ability to be hyper-focused when neededInterpersonal skills that result in successful interactions with colleagues, customers, and vendorsExceptional verbal and written communication skills with both technical and non-technical audiencesExceedingly savvy with data, including using quantitative analysis for executive summaries, prioritization, decision making, etc.Working Style:Thrives in fast-paced startup cultureManages work/life balance and time management well in work-from-home roleCompany ProfileFindMine is the world's leading company helping iconic brands scale their editorial point of view. Our content engine uses machine learning to predict what a creative team member inside the brand would create, then amplifies, distributes, and measures all the existing and new content created. The result is maximized team productivity (90% time savings for merchants, marketers, personal shoppers, and store associates), higher Gross Margins and Customer Lifetime Value, and maximized sell-through.FindMine has won numerous awards and has been featured by Women's Wear Daily, CBInsights, Fox, VentureBeat, National Retail Federation, and is a Gartner "Cool Vendor." FindMine is an equal opportunity employer and is the winner of Mogul's Top Places to Work for Millennial Women. We value a diverse workforce. Women, people of color, members of the LGBTQ community, individuals with disabilities, and veterans are strongly encouraged to apply.

Keywords: FindMine, New York , Solutions Engineer (Remote), Engineering , New York, New York