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Technical Writer, Upland (Remote) - $60,000/year USD

Company: Crossover for Work
Location: New York
Posted on: August 7, 2022

Job Description:

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Upland. Have you got what it takes?Are you a super-smart technical writer looking for an opportunity where your great work will shine within your product team? Are you ready to embrace the future of work by joining a fully remote organization that builds amazing software products? Join us and you will be a key member of a tight-knit and collaborative product team that is working on exciting products that delight millions of users worldwide.Upland is an enterprise cloud software company that provides award-winning solutions in Project and IT Management, Workflow Automation, and Digital Engagement. Upland's goal is 100% customer success, achieved through a unified operating platform that delivers the performance, scalability, and support that over 2,500 Upland customers worldwide demand every day.In this role, you will be the go-to person for all documentation related to a product in our portfolio. You will constantly improve your technical writing skills and accelerate your career by joining a team of technical writers who are obsessed with simplifying what others have complicated, increasing the business value that end-users receive from the software.What You Will Be Doing

  • Write and maintain online help articles and release notes using MadCap Flare that allow users to answer their product questions and discover new functionality.
  • Collaborate with the product team to stay on top of feature developments and verify the accuracy of your documentation.
  • Contribute to improving the company's overall documentation strategy.Technical Writer Key Responsibilities
    • Own all of the documentation for your product.
    • Write great documentation that is clear, helpful and adheres to the style guide.
    • Collaborate with subject matter experts and conduct research to build expertise for your product.
    • Be the primary point of contact for all documentation requirements related to your product.Basic Requirements
      • 5+ years of experience as a Technical Writer for software products.
      • Experience using MadCap Flare, RoboHelp, or another single-source authoring tool.
      • Daily work schedule with at least 4 hours of overlap with standard US Eastern Time work hours.Nice-to-have Requirements
        • Experience working within an Agile environment.
        • Experience using Jira.
        • Experience creating instructional videos.
        • Experience with WordPress or another cloud-based CMSAbout UplandUpland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. The Upland Cloud enables thousands of organizations to engage with customers on key digital channels, optimize sales team performance, manage projects and IT costs, and automate critical document workflows. The Upland Cloud is backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with CrossoverThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic.What to expect next:
          • You will receive an email with a link to start your self-paced, online job application.
          • Our hiring platform will guide you through a series of online "screening" assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.Important! If you do not receive an email from us:
            • First, emails may take up to 15 minutes to send, refresh and check again.
            • Second, check your spam and junk folders for an email from, mark as "Not Spam" since you will receive other emails as well.
            • Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
            • If all else fails, just reset your password by visiting if you already applied using LinkedIn EasyApply. Crossover Job Code: LJ-4541-US-NewYork-TechnicalWrite

Keywords: Crossover for Work, New York , Technical Writer, Upland (Remote) - $60,000/year USD, Engineering , New York, New York

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