Solutions Engineer - Fully Remote USA

Company: HireVue
Location: New York
Posted on: August 7, 2022

Job Description:

Company DescriptionHireVue is the talent experience leader - accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue's text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.Job DescriptionHireVue is a high volume SaaS application hosted in the public cloud. Our long list of customers have widely varied ways of using our system. We're looking for a Solutions Engineer that can work with customers, think on their feet, and dig into system issues to enable the success of customers and internal stakeholders alike.An effective Solutions Engineer will need to comprehensively understand our products and capabilities, becoming expert in our platform's capabilities. A Solutions Engineer must troubleshoot and fix issues whether configuration, code, or data that impact customer success. You will encounter a mix of both customer-facing and technical challenges on a daily basis.As a Solutions Engineer, you will be part of a special team of highly-skilled and dynamic people. You will partner with our Customer Success, Sales, Professional Services, and Engineering teams to identify and deliver technical solutions that improve our business and our customers' success. We are seeking someone who enjoys unique technical challenges and at the same time is passionate about customer experience & team productivity.What You Will Be Doing

• Partner with internal teams to service and deliver technical solutions
• Guide customers during onboarding, custom integrations, and system usage
• Build and maintain a deep technical understanding of HireVue's products
• Serve as a technical subject matter expert for customers
• Build & implement tools for support teams to solve customer problems
• Work closely with the product and engineering teams to influence new product features and functionality based on customer feedback
• Identify and address/fix platform issues impacting customersKey Technologies (not Limited To)
  • Python
  • PostgreSQL and other Databases
  • RESTful API's
  • Public Cloud, especially AWS
  • Celery
  • Jenkins
  • Splunk
  • Application Configuration QualificationsIdeal Requirements:
    • Strong ability to extend your core engineering skills and learn new
    • applications and technologies
    • Strong technical, creative and troubleshooting skills
    • Excellent coordination and organization abilities, along with verbal and
    • written communication skills
    • Direct customer facing communication and management
    • Bonus: HCM/ATS enterprise applications experienceAdditional InformationFlexible Paid Time Off - Medical, Dental, Vision - 12 Weeks Maternity & Adoption - 401K matchClick Here for US BenefitsHireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.All your information will be kept confidential according to EEO guidelines.HireVue is unable to provide visa sponsorship for this position at this time.Here are some of the states where HireVue is currently hiring:AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI.

Keywords: HireVue, New York , Solutions Engineer - Fully Remote USA, Engineering , New York, New York