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IT Engineer

Location: Edison
Posted on: September 25, 2022

Job Description:

L&T Technology Services Limited (LTTS) is a listed subsidiary of Larsen & Toubro Limited focused on Engineering and R&D (ER&D) services. We offer consultancy, design, development and testing services across the product and process development life cycle. Our customer base includes 52 Fortune 500 companies and 51 of the world's top ER&D companies, across industrial products, medical devices, transportation, telecom & hi-tech, and the process industries. Headquartered in India, we have over 14,700 employees spread across 17 global design centers, 27 global sales offices and 48 innovation labs as of December 31, 2018. For additional information about L&T Technology Services log on to www.LntTechservices.comJob description: Diagnoses and troubleshoots software and hardware problems and help customers install applications and programs.Provides technical support to resolve network issues, configuring operating systems and using remote desktop connections to provide immediate support.Tracks requests and solutions, delivers metrics, and delivers standard reports for periodic management review.Monitors and execute tickets in ticketing system and makes sure tickets are addressed in a timely fashion.Performs preventative maintenance including server updates, checking backups, anti-virus and application maintenance.Central IT asset management including hardware and software inventory.Provides remote support over the phone using remote assist tools.Manages intake of internal and external technical support requests establishing priorities.Applies technical knowledge and systems/software expertise to identify root cause of issues responding and articulating solutions.Triages between end user and vendors to assist in resolving client issues with hardware, software, communications (networks/ISP's) and desktop applications.Collaborates with teammates to further develop self-knowledge of technology while supporting same teammates to meet or exceed expectation.Assumes flexibility with rotating schedules, providing on-call support, as assigned.Balances high volume of requests/issues with a sense of urgency, tact and diplomacy while meeting deadlines/expectations.Addresses client needs and concerns appropriately and promptly, escalating tickets appropriately to the correct Senior IT ConsultantAll other duties, as assigned.

Keywords: L&T TECHNOLOGY SERVICES LIMITED, New York , IT Engineer, Engineering , Edison, New York

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