NewYorkRecruiter Since 2001
the smart solution for New York jobs

Sr. Customer Engineer

Company: STAND 8
Location: New York
Posted on: September 25, 2022

Job Description:

The world's leading provider of business technology software, hardware and services for banks, retailers, restaurants and more, is looking for a Sr. Customer Engineer. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.Responsibilities---Position responsible for installation, maintenance and replacement of POS and related equipment within customer's restaurant/bar location to assure continuity of customer operations and high levels of customer satisfaction---Hospitality Solution Engineer responds to all customer concerns or problems by resolving them or by engaging the proper team---Build working relationships with customers and represent Customer in a manner that reflects positively on the image, core values and reputation of the company---Responsible for all assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping---Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation---Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities---Ensure productivity measures are achieved---Requires carrying and lifting tools and parts of varying weights (1- 50 lbs.), including up or down multiple stairs and floors as needed; Requires bending/squatting/crawling and walking/standing for prolonged periods; Requires the use of a ladder to install equipment.---Requires the ability to travel and to work on rotating shifts including overnight installations.Basic qualifications---High School Diploma or equivalent---One to three years of related experience---Enhanced computer skills and common software knowledge including basics of Windows OS---Core competencies in safe usage of power and hand tools as well as drilling common surfaces to mount equipment on walls and countertops and ceilings required---Competent in termination and testing of network cables---Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work---Excellent interpersonal skills/customer relationship skills required---High level of personal integrity; Support and promote teamwork and cooperative effort---Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, on-call, and travelPreferred Qualifications---Previous experience with POS systems or in hospitality environments a plus---Proven installation, troubleshooting and PC Maintenance Experience---Competence in configuring and troubleshooting basic network configuration and cabling---Experience with basic Heatmapping---Experience providing customer training and remote support

Keywords: STAND 8, New York , Sr. Customer Engineer, Engineering , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds