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Sr. Customer Engineer

Company: STAND 8
Location: New York
Posted on: September 25, 2022

Job Description:

The world's leading provider of business technology software, hardware and services for banks, retailers, restaurants and more, is looking for a Sr. Customer Engineer. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.Responsibilities---Position responsible for installation, maintenance and replacement of POS and related equipment within customer's restaurant/bar location to assure continuity of customer operations and high levels of customer satisfaction---Hospitality Solution Engineer responds to all customer concerns or problems by resolving them or by engaging the proper team---Build working relationships with customers and represent Customer in a manner that reflects positively on the image, core values and reputation of the company---Responsible for all assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping---Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation---Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities---Ensure productivity measures are achieved---Requires carrying and lifting tools and parts of varying weights (1- 50 lbs.), including up or down multiple stairs and floors as needed; Requires bending/squatting/crawling and walking/standing for prolonged periods; Requires the use of a ladder to install equipment.---Requires the ability to travel and to work on rotating shifts including overnight installations.Basic qualifications---High School Diploma or equivalent---One to three years of related experience---Enhanced computer skills and common software knowledge including basics of Windows OS---Core competencies in safe usage of power and hand tools as well as drilling common surfaces to mount equipment on walls and countertops and ceilings required---Competent in termination and testing of network cables---Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work---Excellent interpersonal skills/customer relationship skills required---High level of personal integrity; Support and promote teamwork and cooperative effort---Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, on-call, and travelPreferred Qualifications---Previous experience with POS systems or in hospitality environments a plus---Proven installation, troubleshooting and PC Maintenance Experience---Competence in configuring and troubleshooting basic network configuration and cabling---Experience with basic Heatmapping---Experience providing customer training and remote support

Keywords: STAND 8, New York , Sr. Customer Engineer, Engineering , New York, New York

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