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Support Engineer/ IT Help Desk

Company: Raj Techniques Inc.
Location: Brooklyn
Posted on: September 25, 2022

Job Description:

Only Locate candidates (New York)OBHS Hospital - Raj Technologies Inc. (RTI)Requirements for IT Support Engineers / IT Help Desk Support Interface Medical Center for Email migration project, all 3 hospitals for Main Migration project,Job Duration: 7+ MonthsOnsite:Yes,Brooklyn, NY ,USABrookdale Hosp. Medical Ctr. Interfaith Medical Center Kingsbrook Jewish Medical Ctr.1 Brookdale Plaza 1545 Atlantic Ave. 585 Schenectady Ave.Brooklyn, NY 11212 Brooklyn, NY 11213 Brooklyn, NY 11203Scope of Services:RTI, along with its subcontractor Network Solutions & Technology (NST), has been contracted by One Brooklyn Health System (OBHS) to migrate the existing email / calendaring systems in place at the 3 hospitals above, to a single and unified cloud-based email system; and from 3 separate domains to one single Active Directory domain.The Support Engineers/ IT Help Desk Support required will work under the supervision of the NST Project Manager, and perform the work to physically migrate OBHS hospital user devices (laptops / workstations) from existing hospital domains to a newly created OBHS AD domain, and to also migrate hospital users from their existing email systems to a new, cloud-based Outlook solution to accomplish the objective of unifying all 3 hospitals under one, OBHS branded email environment that supports OBHS' new strategy. It is anticipated that each Support Engineer/ IT Help Desk Support will be working off of a documented process.Qualifications:2-3 plus years of experience as an IT Helpdesk analyst.Experience with Microsoft M365 standard desktop and cloud applications (features, installation and configuration).Experience with Active Directory, Azure AD, and Windows Group Policy.Experience troubleshooting standard Helpdesk issues.Strong knowledge of computer hardware and troubleshooting in a Microsoft Windows environment.Experience in Microsoft cloud-based email and domain migrations.Experience with MFA for O365.Experience with standard desktop applications such as browsers and plugins.Assist during post-project support phase by responding to requests for technical assistance in person, via phone or electronically.Desktop and Mobile platform troubleshooting.Excellent written and verbal communication skills.(Experience working for a Managed Services Provider (MSP) a plus.)(Experience in a hospital environment a plus.)PDN-972c3c5d-1dac-4f64-a79a-a88356a8965e

Keywords: Raj Techniques Inc., New York , Support Engineer/ IT Help Desk, Engineering , Brooklyn, New York

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