Tier 2 Help Desk & IT Support Engineer - MSP Team
Company: Bowman Williams
Location: New York
Posted on: January 27, 2023
Job Description:
Tired of working for a company where you feel like just a cog in
a machine---or that feeling that upper management only sees IT as a
cost department? Well come work for a company that puts its
employees and IT first! Our team members make us who we are. It's
why our employees stay. It's why our clients stay.Our team's
passion and dedication have helped us earn an impressive number of
industry accolades from the CRN, Inc., MSPmentor and others. We
appreciate and value each and every team member and take pride in
providing competitive compensation and benefits, including medical
and dental coverage on day 1, employer paid short- and long-term
disability, and 401(k) with a match. Our weekly catered lunches are
just one of many perks.Our Tier 2 Help Desk & IT Support Engineer -
MSP Team utilize strong customer service skills to provide remote
and on-site technical support to our dynamic client base. The Tier
2 Help Desk & IT Support Engineer - MSP Team also has a career path
to multiple IT disciplines within the organization from engineering
to management.
- Communicate with clients on-site (desktop support) to resolve
technical issues and close tickets
- Utilize very strong knowledge of Windows desktop
troubleshooting to assist clients with connectivity, printing,
customization, user profile and applications
- Work daily with Active Directory
- Provide strong Microsoft Office and Mobile Device
troubleshooting to resolve client issues
- Troubleshoot and administer O365
- Utilize conceptual knowledge of working firewalls to ensure
secure connectivity
- Utilize working knowledge and experience with exchange
configuration and troubleshooting to support clients
- Working knowledge and experience with VMWare to perform basic
VM edits, troubleshooting, and extend data stores/partitions
- Deploy new hardware using Imaging technology
- Responsible for user account management in Active Directory,
Exchange, spam filter, and other platforms. This includes:
creation, removal, changes, password resets, and bulk
operations
- Serve as a point of escalation to level I engineers
- Strong written and verbal communication skills
- Must be customer-focused and able/willing to provide "white
glove" service
- Strong problem-solving skills
- Ability to follow and adhere to defined process
- Ability to effectively multi-task and work in a fast-past
environment while producing high-quality results
- Passionate about technologyTier 2 Help Desk & IT Support
Engineer - MSP Team Qualifications:
- College degree preferred but not required
- 2+ years of related work experience (including
internships)
- Valid driver's license and personal reliable vehicleTier 2 Help
Desk & IT Support Engineer - MSP Team Salary Range is $55,000 -
$65,000*Actual Salary for Tier 2 Help Desk & IT Support Engineer -
MSP Team to commensurate with experience* Opportunity Location New
York, NY Proposed Salary $55,000 - $65,000Bowman Williams is a
national specialized staffing firm for Cloud Service Providers and
Managed Service Providers. Ranked by Forbes as one of America's top
200 Best Staffing Firms in America, we are a good resource for
candidates looking to advance their careers in the Cloud Solutions
and Services industry.
Keywords: Bowman Williams, New York , Tier 2 Help Desk & IT Support Engineer - MSP Team, Engineering , New York, New York
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