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.Net Support Engineer ( .Net/C#)

Company: Triune Infomatics
Location: New York
Posted on: January 27, 2023

Job Description:

Support Engineer (.NET)
Midtown, NYC Onsite / Hybrid

Job purpose: To prioritize, investigate and troubleshoot issues with Global Payment applications

Web API and JavaScript experience is a MUST

General Duties:

  • Monitor incoming tickets, assess appropriate priority by working with business and triage accordingly
  • Independently troubleshoot and resolve technically complex, mission-critical issues and prioritize with the customer
  • Create and drive permanent solutions and improvements after root cause is identified
  • Identify opportunities for automation and operational efficiencies
  • Ensure support readiness prior to the deployment of any change to the production environment
  • Customer service orientation is key. Collaborate with internal business partners, engineering teams, and other technology teams in the organization
  • Create, maintain and share technical knowledge documentation in knowledgebase repository
  • Participate in an on-call rotation with other team members

    Knowledge and Experience:

    • 5+ years' .NET/C# experience
    • 5+ years' experience in writing SQL queries
    • PowerShell scripting experience
    • Experience with JIRA, Confluence or similar bug-tracking tools
    • Familiarity with Object-Oriented Design & Development
    • Familiarity with CI/CD pipeline concepts a plus but not required

      Qualification and Skills

      • Strong troubleshooting and analytical skills
      • Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements
      • Excellent time management skills and ability to manage a varied workload to tight deadlines.
      • Comfortable working in a fast-paced environment and work independently with minimal oversight
      • Great communicator who keeps all stakeholders updated with issue progress and updates
      • Strong communication skills (written and oral)
      • Commercial awareness

Keywords: Triune Infomatics, New York , .Net Support Engineer ( .Net/C#), Engineering , New York, New York

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