.Net Support Engineer ( .Net/C#)

Company: Triune Infomatics
Location: New York
Posted on: January 27, 2023

Job Description:

Support Engineer (.NET)
Midtown, NYC Onsite / Hybrid
Fulltime

Job purpose: To prioritize, investigate and troubleshoot issues with Global Payment applications

Web API and JavaScript experience is a MUST

General Duties:

• 
  
• Monitor incoming tickets, assess appropriate priority by working with business and triage accordingly
  
• Independently troubleshoot and resolve technically complex, mission-critical issues and prioritize with the customer
  
• Create and drive permanent solutions and improvements after root cause is identified
  
• Identify opportunities for automation and operational efficiencies
  
• Ensure support readiness prior to the deployment of any change to the production environment
  
• Customer service orientation is key. Collaborate with internal business partners, engineering teams, and other technology teams in the organization
  
• Create, maintain and share technical knowledge documentation in knowledgebase repository
  
• Participate in an on-call rotation with other team members
  
  
  Knowledge and Experience:
  
  
  • 
    
  • 5+ years' .NET/C# experience
    
  • 5+ years' experience in writing SQL queries
    
  • PowerShell scripting experience
    
  • Experience with JIRA, Confluence or similar bug-tracking tools
    
  • Familiarity with Object-Oriented Design & Development
    
  • Familiarity with CI/CD pipeline concepts a plus but not required
    
    
    Qualification and Skills
    
    
    • 
      
    • Strong troubleshooting and analytical skills
      
    • Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements
      
    • Excellent time management skills and ability to manage a varied workload to tight deadlines.
      
    • Comfortable working in a fast-paced environment and work independently with minimal oversight
      
    • Great communicator who keeps all stakeholders updated with issue progress and updates
      
    • Strong communication skills (written and oral)
      
    • Commercial awareness
      
      

Keywords: Triune Infomatics, New York , .Net Support Engineer ( .Net/C#), Engineering , New York, New York