.Net Support Engineer ( .Net/C#)
Company: Triune Infomatics
Location: New York
Posted on: January 27, 2023
Job Description:
Support Engineer (.NET)
Midtown, NYC Onsite / Hybrid
Fulltime
Job purpose: To prioritize, investigate and troubleshoot issues
with Global Payment applications
Web API and JavaScript experience is a MUST
General Duties:
- Monitor incoming tickets, assess appropriate priority by
working with business and triage accordingly
- Independently troubleshoot and resolve technically complex,
mission-critical issues and prioritize with the customer
- Create and drive permanent solutions and improvements after
root cause is identified
- Identify opportunities for automation and operational
efficiencies
- Ensure support readiness prior to the deployment of any change
to the production environment
- Customer service orientation is key. Collaborate with internal
business partners, engineering teams, and other technology teams in
the organization
- Create, maintain and share technical knowledge documentation in
knowledgebase repository
- Participate in an on-call rotation with other team members
Knowledge and Experience:
- 5+ years' .NET/C# experience
- 5+ years' experience in writing SQL queries
- PowerShell scripting experience
- Experience with JIRA, Confluence or similar bug-tracking
tools
- Familiarity with Object-Oriented Design & Development
- Familiarity with CI/CD pipeline concepts a plus but not
required
Qualification and Skills
- Strong troubleshooting and analytical skills
- Strong organizational, documentation, metric and trend analysis
reporting skills and desire for continuous process
improvements
- Excellent time management skills and ability to manage a varied
workload to tight deadlines.
- Comfortable working in a fast-paced environment and work
independently with minimal oversight
- Great communicator who keeps all stakeholders updated with
issue progress and updates
- Strong communication skills (written and oral)
- Commercial awareness
Keywords: Triune Infomatics, New York , .Net Support Engineer ( .Net/C#), Engineering , New York, New York
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