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MacOS X / Apple Support Engineer

Company: Royal Communications Consultants Inc
Location: New York
Posted on: March 20, 2023

Job Description:

MacOS X /Apple Desktop Support Engineer, on-site in New York, NYThe Desktop Support Group is looking for an endpoint engineer with a focus on supporting MacOS and optionally iOS / iPadOS. Should have experience in smartphones, tablets, Mac. The position is based onsite in New York City. -The candidate will be responsible for all manner of engineering related to enterprise integration of macOS and optionally iOS / iPadOS within the highly regulated, digital workplace environment. The individual will work as a key contributor as part of a global team where diverse perspectives are respected, and success depends on effective cross functional collaboration with multiple subject matter groups. -As a desktop engineer, macOS, you will:Provide support for Apple devices and desktops.Be responsible for deployment and administration of the JAMF Cloud MDM solution, Administration of Office 365 / Intune / Azure device compliance integrations.Maintain the development, test and production environments.Architect and align JAMF and Apple technology with business processes to enhance efficiency.Create and maintain technical documentation as well as assist with training and related materials as needed.Manage test plans, and testing groups of users for new releases of macOS.VPN Connectivity and TCP/IP LAN networksKnowledge of Macintosh networkingTroubleshooting OS XWhat You'll Need:5+ years total progressive IT experience.JAMF 300 certification, JAMF 350/400 preferred. -2+ years' experience supporting JAMF Pro/Cloud in a large enterprise.2+ years supporting Apple platforms in enterprise environments of 500+ macOS machines.Strong communication skills at all levels, from end users to IT peers.Strong understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals etc.Scripting proficiency in ZSH / Bash / Python is a plus.Advanced packaging experience, JAMF package manager and Microsoft Auto Update.Experience with SCEP/NDES, Active Directory, Azure AD and certificate distribution, highly desirable.Experience with Apple Business Manager, Volume Purchase Program and Apple Configurator. - -Powered by JazzHR

Keywords: Royal Communications Consultants Inc, New York , MacOS X / Apple Support Engineer, Engineering , New York, New York

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