Network and Unified Communication Deployment Engineer - FULL TIME role

Company: Smart IMS
Location: Plainsboro
Posted on: May 21, 2025

Job Description:

*** Local resources required ****

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*** FULL TIME Role *****



Network and Unified Communication Deployment Engineer

Plainsboro, NJ 08536 (In-office, at least 3 days a week)

FULL TIME role

Role Summary

We are seeking a Network and Unified Communication Deployment Engineer to join our high-performing team. The ideal candidate will have deep expertise in deploying and supporting Cisco SDWAN, WebEx Calling, and Contact Center solutions. You will work closely with customers, project managers, and cross-functional teams to deliver end-to-end deployment, configuration, testing, and knowledge transfer of cutting-edge network and UC solutions.

Key Responsibilities

Lead and execute the deployment of Cisco SDWAN solutions, including site surveys, configuration, integration, and cutover.
Deploy and configure WebEx Calling solutions, including SIP trunking, dial plans, user provisioning, and device management.
Implement and integrate Cisco Contact Center solutions (e.g., WebEx Contact Center, Cisco Unified CCX/CCE), ensuring optimal call routing, agent configuration, and reporting.
Collaborate with solution architects and project managers to develop detailed deployment plans, timelines, and success criteria.
Conduct site assessments, network readiness evaluations, and customer workshops to gather requirements.
Perform system testing, troubleshooting, and resolve technical issues during the deployment phase.
Provide post-deployment support, documentation, and knowledge transfer to customers and internal teams.
Stay current with Cisco technologies, industry trends, and best practices to deliver innovative solutions.

Required Qualifications

Bachelor's degree in computer science, Network Engineering, or related field (or equivalent experience).
8 to 15 years of experience in deploying and supporting enterprise network and unified communication solutions.

Proven hands-on expertise with:

Cisco SDWAN (Viptela, Meraki SDWAN, or ISR/ASR platforms)
WebEx Calling (Control Hub, WebEx App, Devices, SIP Trunking)
Cisco Contact Center solutions (WebEx CC, UCCX, UCCE, Finesse, CUIC)

Strong understanding of IP networking, routing, switching, VPNs, QoS, and security principles.
Experience with LAN/WAN deployments, MPLS, DIA, broadband, LTE/5G integrations.
Familiarity with cloud voice migrations, PSTN integrations, number porting, and SBC configurations.
Excellent troubleshooting skills with a methodical approach.
Strong communication, documentation, and stakeholder management abilities.

Preferred Certifications

Cisco Certified Network Professional (CCNP/CCIE) - Enterprise / Collaboration
Cisco Certified Specialist - SDWAN / Collaboration / Contact Center
Cisco WebEx Calling / WebEx Contact Center certifications
ITIL Foundation or relevant service management certifications

Keywords: Smart IMS, New York , Network and Unified Communication Deployment Engineer - FULL TIME role, Engineering , Plainsboro, New York