Military Apprentice Appraiser
Company: USAA
Location: New York City
Posted on: December 1, 2025
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Job Description:
Why USAA? At USAA, our mission is to empower our members to
achieve financial security through highly competitive products,
exceptional service and trusted advice. We seek to be the 1 choice
for the military community and their families. Embrace a fulfilling
career at USAA, where our core values – honesty, integrity, loyalty
and service – define how we treat each other and our members. Be
part of what truly makes us special and impactful. The Opportunity
The Opportunity The Military Apprentice Appraiser completes a
6–9-month training class with structured learning targets that
includes classroom, self-study, and OJT elements. The Apprentice
Appraiser will receive routine evaluations focused on assessment of
learning and development combined with the ability to demonstrate
associated performance requirements. This program teaches the
skills necessary to evaluate and analyze auto physical damage from
photos combined with the facts of loss to develop an accurate
estimate for repairs. Candidates who successfully complete this
program will be evaluated for placement into an Auto Appraiser job.
What you'll do: With supervision, utilizes digital tools to
evaluate and appraise low complexity (drivable, material loss, auto
physical damage) auto claims in accordance with the terms and
conditions of the contract, corporate guidelines, and state laws
and regulations. Investigates claim damages. Demonstrates basic
knowledge of P&C insurance industry products, services,
contracts, and internal processes/systems/procedures to ensure
compliance. Identifies coverage concerns, reviews prior loss
history, determines, and creates Special Investigation Unit (SIU)
referrals, when appropriate. Maintains accurate and current claim
file documentation throughout the claims process for low complexity
claims. Explains coverage, assists policyholders with information
on repairs and describes the settlement process, setting
appropriate expectations. Issues settlement amounts for damages
claimed. Supports workload surges and/or Catastrophe Operations as
needed which may involve volunteering for extended hours. Ensures
risks associated with business activities are effectively
identified, measured, monitored, and controlled in accordance with
risk and compliance policies and procedures. What you have: High
School Diploma or General Equivalency Diploma. Up to 1 year of
customer service experience. Prior or current military service
and/or military spouse Acquisition and maintenance of insurance
adjuster license within 90 days and designated number of attempts
What sets you apart: Military background highly preferred,
specifically: Mechanical Aptitude (Vehicle Maintenance, Fleet
Services, Technical Inspection): Army/National Guard: MOS 91 series
(e.g., Wheeled Vehicle Mechanic, Tracked Vehicle Repairer), or
other related mechanical jobs. Marine Corps: MOS 3521 (Motor
Vehicle Mechanic), 3531 (Maintenance Management Specialist). Or
other related mechanical jobs. Air Force: Related AFSC (Air Force
Specialty Code) in vehicle or aviation maintenance. Navy: Machinist
Mate, Engineman, Gas Turbine System, Electrician Mates and other
related mechanical jobs. AND/OR Investigative and Troubleshooting
Background (Military Intelligence, CID, OSI, Military Investigative
Experience): Strongly Preferred: Experience as a Criminal
Investigation Division (CID) Special Agent (Army MOS 31D or Marine
Corps 5821), Air Force Office of Special Investigations (OSI) Agent
(Air Force Enlisted Code 7S), or in a Military Police (MP)
investigative role (Army MOS 31B, Marine Corps 5811) or other
investigative, troubleshooting jobs. Experience in diagnosing
complex system failures (mechanical, electrical, etc.) and
implementing effective repair solutions. Demonstrable ability to
apply investigative techniques to isolate root causes. Familiarity
with technical inspection procedures and meticulous documentation
practices, including chain of custody procedures when applicable.
Experience in conducting interviews, gathering evidence, and
preparing detailed reports is a significant asset. Prior experience
with root cause analysis (RCA) methodologies is a plus. Good
understanding of guidance (SOP’s) Physical Demand Requirements: May
require the ability to operate a company vehicle within assigned
territory. May require the ability to reach, handle, squat, bend,
climb, and kneel as needed to complete inspections of damaged
vehicles. May require the ability to work outdoors in inclement
weather conditions; May be exposed to working in body shop and/or
salvage yard environments up to 25% of the time. May be required to
meet all USAA safe driving requirements including verification of
driving record through MVR & possession of valid driver’s license.
Compensation range: The salary range for this position is: $45,470-
$81,490 . USAA does not provide visa sponsorship for this role.
Please do not apply for this role if at any time (now or in the
future) you will need immigration support (i.e., H-1B, TN, STEM OPT
Training Plans, etc.). ? Compensation: USAA has an effective
process for assessing market data and establishing ranges to ensure
we remain competitive. You are paid within the salary range based
on your experience and market data of the position. The actual
salary for this role may vary by location. Employees may be
eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of
Directors. The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job. Benefits: At USAA
our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals. For more details on our outstanding benefits, visit our
benefits page on USAAjobs.com Applications for this position are
accepted on an ongoing basis, this posting will remain open until
the position is filled. Thus, interested candidates are encouraged
to apply the same day they view this posting. USAA is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, New York , Military Apprentice Appraiser, Engineering , New York City, New York
