Digital Pathology Field Service Engineer
Company: TD SYNNEX
Location: New York City
Posted on: March 1, 2026
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Job Description:
About the Role We are looking for a highly skilled and
customer-focused Field Service Engineer to support our cutting-edge
digital pathology systems in clinical environments. You will
partner with healthcare professionals to ensure our equipment
operates at peak performance, delivering reliable and accurate
results. This role combines technical expertise, problem-solving
skills, and exceptional customer service to maintain, install, and
troubleshoot advanced medical instrumentation. This position
requires the candidate to be located in the greater NYC metro area
with potential travel to cover the broader region. What You'll Do •
Perform Preventive & Corrective Maintenance - Schedule, execute,
and document preventive maintenance and field change orders (FCOs)
on digital scanners and related hardware. - Diagnose root causes,
perform repairs and/or part replacements, and validate system
performance per SOPs and regulatory standards. • Installations &
Configurations - Lead complete site setups: unpack, assemble, and
calibrate instruments; configure networking, middleware, and
integration with laboratory information systems (LIS). • Technical
Support & Troubleshooting - Respond promptly to service calls
on-site to minimize equipment downtime and maintain uptime SLAs. -
Use diagnostic tools and data-gathering techniques to troubleshoot
hardware, software, and connectivity issues. - Operate with a
flexible schedule, including evenings, weekends, and on-call
rotations. - Escalate complex or recurring issues through
established channels & procedures for swift resolution. •
Documentation & Compliance - Maintain accurate service reports,
work orders, and calibration records in our CRM and tracking
systems. - Required to carry and monitor the company cell phone and
respond during work and on-call hours, excluding rest/meal periods
per applicable state law - Manage company resources-tools, parts,
and inventory-efficiently. - Adhere to documentation regulatory
requirements and established industry quality standards. • Customer
Collaboration - Build strong partnerships with laboratory staff,
pathologists, and clinical engineers through clear communication.
Who We're Looking For • Education & Experience - High school
diploma or equivalent required; associate or bachelor's degree in
engineering, biomedical technology, or a related field preferred. -
2-3 years of field service or technical support experience in
medical devices and laboratory automation. • Technical Skills -
Proficiency with PC hardware, Windows OS, Microsoft Office, and
basic networking concepts (TCP/IP, VPN). - Hands-on experience with
robotic systems, laboratory instruments, and service documentation
processes. • Core Competencies - Customer-first mindset: patient
and collaborative in high-pressure environments. - Strong
analytical and problem-solving skills with the ability to work
independently and prioritize tasks. - Excellent verbal and written
communication; adept at translating technical details for
non-technical audiences. - Willingness to learn new technologies,
adapt to change initiatives, and champion continuous improvement.
Physical & Travel Requirements • Frequent travel (up to 50%),
including overnight stays. • Average drive time of 1-4 hours per
day; occasional air travel. Valid driver's license with an
acceptable driving record (subject to motor vehicle report review).
• Ability to lift/move up to 50 lbs. with assistance, stand/walk
for extended periods, and use standard hand tools. • Comfortable
working in hospital & laboratory environments with possible
exposure to biohazards; appropriate PPE provided. Pay Transparency
Fulfillment Actual annual compensation offered will be based on
several variables including geographic location, work experience,
education and skills/ achievements, and will be mutually agreed
upon at the time of offer. Qualified candidates can expect an
annual salary beginning at $75,000 or more depending on experience
and qualifications. Key Skills At Shyft Global Services, a TD
SYNNEX Company, our values guide everything we do: Together, We Own
It, We Dare to Go, We Grow and Win, and above all, We Do the Right
Thing. These principles shape how we work with each other, our
partners, and our communities as we drive innovation and create
lasting impact. What's In It For You? Elective Benefits: Our
programs are tailored to your country to best accommodate your
lifestyle. Grow Your Career: Accelerate your path to success (and
keep up with the future) with formal programs on leadership and
professional development, and many more on-demand courses. Elevate
Your Personal Well-Being: Boost your financial, physical, and
mental well-being through seminars, events, and our global Life
Empowerment Assistance Program. Diversity, Equity & Inclusion: It's
not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive
education, meaningful peer-to-peer conversations, and equitable
growth and development opportunities. Make the Most of our Global
Organization : Network with other new co-workers within your first
30 days through our onboarding program. Connect with Your
Community: Participate in internal, peer-led inclusive communities
and activities, including business resource groups, local
volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway. At Shyft Global
Services, a TD SYNNEX Company, we're proud to be recognized as a
great place to work and a leader in the promotion and practice of
diversity, equity and inclusion. If you're excited about working
for our company and believe you're a good fit for this role, we
encourage you to apply. You may be exactly the person we're looking
for! We are an equal opportunity employer and committed to building
a team that represents and empowers a variety of backgrounds,
perspectives, and skills. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, national origin, gender, gender identity or expression,
sexual orientation, protected veteran status, disability, genetics,
age, or any other characteristic protected by law.
Keywords: TD SYNNEX, New York , Digital Pathology Field Service Engineer, Engineering , New York City, New York
