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Solution Engineer

Company: Extole
Location: New York
Posted on: May 18, 2018

Job Description:

Company Overview

Extoles mission is to help great consumer brands activate their greatest asset - customers that love their brand. We are the largest advocacy platform, and many of the most recognizable retailers, banks, and consumer brands connect us to their sites, apps, and stores to engage their current customers to refer their friends.

Extole is backed by some of the best VCs in the valley, including Red Point, Shasta, Norwest, and Scale, and led by an executive team that created one of the core products in Adobes Marketing Cloud.

Position Description

Were looking for a solution engineer who solves problems, can work with alongside account managers in Extole's NYC office. You will work directly with our customer's product and technical teams to be a major factor in the success of the launch and on going success of our product. This is a perfect position for someone who enjoys understanding how a technical product can be used to fit a customer goal with an ability to explain technical topics to both engineers and non-technical coworkers.

If like understanding a wide range of potential options, working collaboratively with teams to figure out the best achievable solutions, and helping the customer succeed this role is right for you!

Extole's Solutions and Support team is a close-knit team where everyone collaborates to solve problems together. We are expected to learn from our peers and help others learn.

Responsibilities:


  • Help prospects and clients understand and document how to use Extole effectively with their technology and business flow
  • Lead technical pieces of client launches to ensure clients can use Extole JavaScript Tags and APIs to be successful
  • Participate in client meetings and calls to help client technical teams
  • Help clients troubleshoot the implementation of Extole within their systems
  • Write specifications for client-specific requirements and collaborate with product, engineering, and support to achieve results
  • Propose specification for innovative ideas with customers and collaborate product, engineering, and support to achieve results
  • Work collaboratively and cohesively with Sales, Success, Product, Engineering and other cross functional teams to deliver on time implementations
  • Play an active role contributing to the growth and scalability of the Client Services team through robust documentation, continuous process optimization, and capability cross-training
  • Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities
  • Review client inbound requests to quickly determine the right Extole teams to follow up across product, operations, support, and engineering

    Qualifications:


    • Looking for candidates with 2+ years of experience in a customer facing technical role
    • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
    • Phone presence: enthusiastic and high energy, but also poised, confident and extremely professional
    • Should be able to write and understand HTML/CSS
    • Should be able to write and understand basic JavaScript
    • Should be comfortable using unix/macOS terminal to manage files
    • Exercises listening, takes time to truly understand client needs and address them
    • Experience working cross functionally ideally with Engineering and Product
    • Strong sense of ownership and high attention to detail
    • Creative and analytical problem-solving skills
    • Excellent written and verbal communication skills
    • Ability to work on several projects simultaneously and meet stated quality objectives

      Keywords: Extole, New York, Solution Engineer, Engineering, New York, New York

      Click here to apply!

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