NewYorkRecruiter
the smart solution for New York jobs

Service Desk Engineer

Company: Richard Fleischman & Associates
Location: New York
Posted on: January 15, 2019

Job Description:

The Service Desk Engineer is the first line of support services to our customers via telephone, remote control software, or through on-site visits. To our callers it is the first experience of RFA's high service standards, maintaining that standard is the main responsibility of the Service Desk. Our candidates are solution-oriented problem-solvers who can thrive in a fast-paced, sometimes stressful environment while maintaining a professional and composed demeanor. He/ She will utilize their active listening, critical thinking and communication skills to continuously provide exceptional support services while promoting RFA's brand as a client-centric, full-service technology provider. RESPONSIBILITIES:

  • Provide support and resolve incidents to the end user's satisfaction.
  • Monitor and respond quickly and effectively to requests received through by the Service Desk.
  • Monitor and manage Service Desk tickets assigned to the queue and process first-in first-out based on Priority.
  • Act as a critical front-line and provide direct support to all RFA Clients.
  • Utilize and maintain the Service Desk ticket system.
  • Assist customers by confidently restoring services on Level 2 and Level 3 incidents, including: Active Directory, Messaging systems, mobile device management systems
  • Assist system users by confidently restoring services on Level 1 network security incidents.
  • Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction.
  • Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology, including working with other technical teams.
  • Perform other duties as assigned. QUALIFICATIONS:
    • 2-5 years of hands-on and remote IT support experience in an enterprise environment.
    • Must have 2+ years of recent and consecutive IT support experience.
    • Financial services industry and MSP experience preferred.
    • Strong hands-on experience in Windows Server, MS Exchange, Active Directory, VPN Software, Microsoft Office Suite, iOS and Android platforms, and Apple computer products.
    • Knowledge of VMware, Citrix, MDM (Mobile Device Management), and multi-factor security a plus.
    • Professional spoken and written communication.
    • Exhibit a high-level of professionalism and sound judgment.
    • Experience with ConnectWise or similar ticketing system preferred.
    • Experience with the ITIL framework preferred. - provided by Dice Windows server, Active Directory, Exchange, Support, Tier 2, software, hardware, call center, ticketing systems, tickets, Windows, Mac, service desk engineer, technician, engineer, sys admin

      Keywords: Richard Fleischman & Associates, New York , Service Desk Engineer, Engineering , New York, New York

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category
      within


Other Engineering Jobs


Diesel Technician/Mechanic III - Entry Level
Description: Position Summary: As a Penske Technician III, you play a critical role in helping to keep our customers keep their vehicles in shape and on the road. You'll perform preventative maintenance and minor (more...)
Company: Penske
Location: Berwyn
Posted on: 01/23/2019

Platform Engineer - PCF/PKS
Description: PRIMARY RESPONSIBILITIES nbsp Experience in cloud computing based services architecture, technical design and implementations including IaaS, PaaS, and SaaS delivery models. nbsp Ensure optimum performance, (more...)
Company: Princeton Information
Location: Newark
Posted on: 01/23/2019

Continuous Improvement Engineer
Description: Job Ad Template OU.LOCATIONContinuous Improvement Engineer:Responsible for delivering Value Improvement Process cost savingsand driving lean engineering management of manufacturing throughoutthe organization (more...)
Company: Cobham
Location: Lansdale
Posted on: 01/23/2019


Senior Cloud Engineer
Description: Role: To all recruitment agencies: TD Ameritrade does not accept agency resumes. Please do not forward resumes to our job alias, TD Ameritrade employees or any other company location. TD Ameritrade is (more...)
Company: Td Ameritrade
Location: Jersey City
Posted on: 01/23/2019

Senior Engineer Full Stack
Description: Associate will be working on cuttingedge Quant research area which involves working on various strategies indicators and risk models leveraged in various portfolio construction tools Technical stacks (more...)
Company: Cognizant Technology Solutions
Location: Jersey City
Posted on: 01/23/2019

Front End Engineer
Description: Seeking a Front End Developer in the Jersey City area to work for an outstanding publishing and media firm. The teams works on large-scale, high-traffic JavaScript
Company: Next Step Staffing
Location: Jersey City
Posted on: 01/23/2019

Sr. Data Engineer/ Data Scientist / Big Data- Multiple roles
Description: Sr. Data Engineer Data Scientist Big Data- Multiple roles- Open Rates-Immediate need Current Open Positions- Rates not an issue. Sr. Data Scientist at San Francisco, CA Big Data Engineer at Chicago, IL (more...)
Company: CSI Consulting
Location: Jersey City
Posted on: 01/23/2019

DevOps Engineer (Linux, AWS, Python)
Description: DevOps Engineer Linux, AWS, Python Philadelphia, PA 19103Description: ul li Team delivers automation tools and technology to support engineering teams developing services applications that power (more...)
Company: Computer Enterprises, Inc.
Location: Philadelphia
Posted on: 01/23/2019

Field Engineer - Utility/Industrial Boilers & Environmental Control Equipment (NYC Region), ( 18-221
Description: Field Engineer - Utility/Industrial Boilers Environmental Control Equipment NYC Region , 18-2219 Field Service Technician - Mechanical Remote,United States Description FieldCore, a GE company, (more...)
Company: FieldCore
Location: Newark
Posted on: 01/23/2019

Diesel Technician/Mechanic III - Entry Level
Description: Position Summary: As a Penske Technician III, you play a critical role in helping to keep our customers keep their vehicles in shape and on the road. You'll perform preventative maintenance and minor (more...)
Company: Penske
Location: Bethlehem
Posted on: 01/23/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds