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Technical Support Engineer

Location: New York
Posted on: September 14, 2019

Job Description:

US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises. Work in a highly motivated and professional team in order to provide 24/7 SL1/SL2 service for the client which main area of business in data transaction for an external client what cause-specific attentions to SLA and data quality. This is a night-shift position and a 12+ month-long contract. Benefits : - Flexible schedule, - Extra weekends - Bonuses for non-BAU support - Transfer to the office during non-bau hours.

  • Responsibilities: - Production Environment monitoring, Issues Resolution; - Control SLA and notify Luxoft management/Client in case of unexpected behavior ; - Support end-to-end data flows and health/sanity checks of the systems/applications ; - Escalate the issues (internally to Group lead/PM) with environment/application health ; - Logs review, data discovery in database tables for investigation of workflows failures Raise a defect and start pro-active work on the resolution when the issue got identified. Escalate unexpected behavior found during the logic review (bugs in implementation) to the implementer's team; - Investigate and supply analysis for fix application/configuration issues on the production environment (improper configuration/deny of services etc.), support defect fixes rollouts; - Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications); - Regular update on issue status until addressed (at least hourly update in written form), notifying the client on status change, expected time to address; - Participate in ad-hoc/regular status calls on environments health with the client to discuss critical defects/health check status; - Working with business users service request which includes investigation of business logic and application behavior: - Work with different data format transformation processes (XML, Pipeline); - Work with source control tools (GIT/SVN) in order to investigate config or data transformation related issues; - Work with middleware and schedulers - data flow and batch process control. - Design and configuration of monitoring systems - functional and data quality monitoring. - Use latest support tests for coverage/fast issue detecting - Request the change of configuration/code to another configuration engineers team based on issues found during root cause analysis supported by investigations results
  • Mandatory Skills: - 3+ years' experience as a Production Support Engineer - English (written, spoken - upper intermediate), analytical mindset, responsible, multi-tasking, client-oriented, strong communication skills, proactive behavior, and strong problem-solving skills, Able to work under pressure - Database knowledge (PL/SQL, Oracle technology) - Practical experience with data gathering and processing, data discovery - General experience with the support of reporting systems - Knowledge of solution monitoring/audit controls is highly desired - Experience in Unix environment (Linux or Solaris or FreeBSD), installation, configuration, shell scripting is a plus - Experienced with CICD Orchestration systems - Experience with ITSM (Jira/ServiceNow) - ITIL will be a benefit
  • Nice-to-Have Skills: Python AWS - provided by Dice

Keywords: LUXOFT USA INC, New York , Technical Support Engineer, Engineering , New York, New York

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