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Application Support Engineer

Company: Remedy Partners
Location: New York
Posted on: November 12, 2019

Job Description:

How will this role have an impact?
In this role, you will help support Remedy System's growing user base for our enterprise technology platform and Episode Connect: an innovative care coordination platform used by Remedy Partners and hospitals across the country to manage patients in bundled payment episodes.This role will report into our VP, Tech Product Solutions.
What will you do?

  • Use available tools, resources to resolve user tickets
  • Help build tools to assist team in day-to-day support operations
  • Work on group and firm-wide projects collaborating with various teams
  • Mentor junior team members in best practice support methodsWe are looking for someone with:
    • 2-3 years' experience supporting enterprise applications in a Mac or Windows/UNIX environment
    • Demonstrated customer support mindset and mannerism
    • Experience working with Wiki's, knowledge base's etc.
    • Familiarity with ticketing systems
    • Experience using Unix command line tools a plus
    • Experience in the medical industry a plus
    • Experience with various RDBMS; Oracle, MySQL etc. a big plusOur benefits include but are not limited to:
      • Paid Time Off
      • 401(k) Savings Plan with match
      • Medical, Vision & Dental
      • Pre-Tax Commuter Benefits
      • Parental Leave
      • Gym Reimbursement
      • Tuition ReimbursementAbout Us
        • Remedy Partners delivers software and services that enable payers, employers and at-risk providers to organize and finance healthcare delivery around a patient's episode of care. For healthcare providers, Remedy Partners' software, analytics and administrative services support bundled payment contracts with Medicare and Commercial Insurers, often through shared-risk partnerships. For payers, Remedy Partners empowers the development of bundled payment contracting programs and guides development of bundled payment networks. Remedy Partners presently delivers its services to partners at more than 1,000 healthcare locations nationwide.

Keywords: Remedy Partners, New York , Application Support Engineer, Engineering , New York, New York

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